Director, Lab Operations - Southwest
Quest Diagnostics is seeking an inspiring, process-oriented Director of Lab Operations to oversee technical laboratory activities at our Lewisville, TX facility. This pivotal leadership role is ideal for a collaborative problem-solver who wants the opportunity to strategically transform and modernize how we deliver critical health insights. Managing the overall laboratory budget, you will guide and empower a high-performing team dedicated to technical precision, operational excellence, and rigorous regulatory compliance.
The Director will ensure the overall success of laboratory operations as measured by service metrics, meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between laboratories, as well as with Patient Services, Logistics, Customer Operations, R&D, Sales/Marketing, Finance, Human Resources, and IT.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
…and so much more!
Directs and coordinates laboratory activities to ensure that services are provided on schedule with quality and cost objectives
Ensures that all laboratory activities and operations are carried out in compliance with local, state, federal, and governmental regulations and laws
Develops and trains personnel within the laboratory and review and appraise their performance
Establishes laboratory organization plan and delegates responsibilities, authorities and accountability to appropriate subordinates
Creates and evaluates new procedures and equipment for potential use in the laboratory and recommends new procedures and equipment where necessary
Directs, coordinates and oversees major unit projects to the best economic advantage of the corporation
8+ years of lab experience (esoteric lab experience preferred), including at least 3 years in a managerial role
Manufacturing operations management experience in a regulated industry, particularly those under FDA or CLIA oversight, with P&L responsibilities
Bachelor’s Degree required, advanced degree preferred
Proven ability to collaborate with all levels of the organization
Success setting and executing strategy and diving deep into technical details to troubleshoot
Experience in the healthcare industry is highly preferred and highly valued
Strong executive presence and leadership skills
Leadership experience in highly automated operations is preferred.
Demonstrated success in applying LEAN principles and continuous improvement methodologies.
Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.
Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.
Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.