Director, MD Office

We are hiring for the Director, MD Office position based in Malaysia to take on a key role in supporting high-impact projects that will help foodpanda achieve its ambitious goals for 2025 and beyond. This role will be reporting directly to the Managing Director. You’ll be working in a fast-paced environment where your relationship-building and communication skills will be crucial as you collaborate with stakeholders across different departments.

Key Responsibilities:

• Performance management

  • Drive business performance management of the MD Office scope, including goal alignment process, evaluating performance, and driving interventions.

  • Act as a "bridge" between local leadership and regional stakeholders to:

    • Discuss country performance

    • Align support from functions, and

    • Align and drive strategic priorities

  • Work with cross-functional teams (Commercial, Sales, Operations, Marketing, etc.) in Malaysia on high-impact projects.

  • Prepare reports, presentations, and other materials to support the MD in decision-making and communication with internal and external stakeholders.

  • Collaborate with the MD on various cross-functional initiatives, encompassing OKR evaluations, preparation and review of Investment Proposals, active engagement in WBRs, analysis of insights derived from discussions, and involvement in other associated projects.

• Thought-Partnering

  • Support Country Directors in designing solutions to complex business problems.

  • Conduct research and analysis on key issues and provide recommendations to the MD and relevant local directors.

  • Collaborate with the MD to identify key priorities, align them with department heads/directors, and offer support through analysis and project management as required.

  • Take ownership of competitor-related information gathered from customers, riders, and vendors. Work closely with other department heads/directors, including but not limited to those in pricing, deals/discounts, and overall experience, to stay informed about any relevant movements in the market.

• Special Projects

  • Drive special initiatives that have top-line / bottom-line impact across Malaysia.

  • Manage and oversee strategic C-level projects from ideation to execution.

  • Build project plans with end-to-end ownership, from planning through delivery, as required.

• Team leadership:

  • Mentor and guide junior staff within the CEO Office, fostering a collaborative and high-performance culture.

• Bachelor's degree in business, economics, engineering, or a related field. An MBA or advanced Degree is preferred.
• At least 8+ years of experience in management consulting, founder’s office, project management, or a related roles.
• Proven track record in leading and executing complex, cross-functional projects.
• Excellent problem-solving and analytical skills, with the ability to generate insights and develop actionable recommendations.
• Strong communication and interpersonal skills, with the ability to interact effectively with senior leaders and cross-functional teams.
• Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize competing demands.
• Demonstrated ability to work independently and take ownership of projects
• Resilient and adaptable, able to thrive in a dynamic and fast-changing environment.
• Openness to coaching and feedback, demonstrating a willingness to learn and grow.
• Humility in working with others, valuing diverse perspectives and fostering a collaborative environment.
• Experience working in the technology, e-commerce, or food industry is a plus.