Director - Member Services, LIHNC

JOB PURPOSE & MISSION

The Member Services Director provides strategic leadership for member engagement and relationship-building across the LIHNC network. This position is responsible for developing and executing initiatives that strengthen member participation, foster meaningful stakeholder relationships, support affinity groups, and enhance communication and collaboration throughout the network.

The Director serves as a key liaison to members and stakeholders, identifies opportunities to increase engagement and value, and partners with organizational leadership and network participants to advance strategic priorities. The position leads member-focused initiatives designed to strengthen relationships, improve the member experience, and support the continued development and effectiveness of the LIHNC network.

Essential Job Functions include, but are not limited to:

· Develops and leads strategies to increase member engagement, participation, and connection across the LIHNC network.

· Builds and maintains strong relationships with members, key stakeholders, organizational partners, and other network participants.

· Leads the development, coordination, and ongoing support of affinity groups and other member-focused initiatives.

· Serves as a primary resource and point of connection for members, helping identify needs, opportunities, concerns, and areas for enhanced collaboration.

· Develops and coordinates member communications to ensure timely, consistent, and effective sharing of information, resources, opportunities, and network initiatives.

· Partners with leadership and stakeholders to develop and implement strategic initiatives that support LIHNC priorities and strengthen member value.

· Facilitates collaboration and information sharing across the LIHNC network to promote alignment, engagement, and effective stakeholder relationships.

· Identifies opportunities to enhance the overall member experience and develops strategies to strengthen participation and long-term engagement.

· Coordinates member meetings, engagement activities, affinity-group initiatives, and other opportunities that support connection and collaboration across the network.

· Establishes and monitors appropriate measures of member engagement and initiative effectiveness, using feedback and available data to identify opportunities for improvement.

· Represents LIHNC professionally in interactions with members, stakeholders, partners, and other constituencies.

GENERAL HEALTH SYSTEM Job Description & Performance Criteria

Job Title: Member Services Director

Job Code(s): 11101

Date Written/Revised: October 20, 2026

Approved By: Human Resources

· Collaborates across departments and organizations to ensure member initiatives and communications are aligned with broader strategic priorities.

· Performs all other duties as assigned.

JOB REQUIREMENTS

Experience

Required: Progressive professional experience in member engagement, stakeholder relations, community or network relations, communications, business development, association management, or a related area. Demonstrated experience developing relationships and coordinating initiatives involving multiple stakeholder groups. Experience managing projects or strategic initiatives requiring cross-functional collaboration.

Preferred: Leadership experience within a membership organization, healthcare organization, professional association, community-based organization, or similarly complex stakeholder environment. Experience developing member engagement programs, affinity groups, or network-wide initiatives.

Experience

Required: Progressive professional experience in member engagement, stakeholder relations, community or network relations, communications, business development, association management, or a related area. Demonstrated experience developing relationships and coordinating initiatives involving multiple stakeholder groups. Experience managing projects or strategic initiatives requiring cross-functional collaboration.

Preferred: Leadership experience within a membership organization, healthcare organization, professional association, community-based organization, or similarly complex stakeholder environment. Experience developing member engagement programs, affinity groups, or network-wide initiatives.

Education

Required: Bachelor's degree in Business Administration, Communications, Marketing, Public Relations, Healthcare Administration, or a related field.

Preferred: Master's degree in Business Administration, Healthcare Administration, Communications, or a related field.

Certifications & Licensure

Required: None.

Preferred: Professional certification related to association management, communications, project management, healthcare administration, or a related discipline.

Special Skills or Knowledge

Required:

· Strong relationship-building and stakeholder-management skills.

· Excellent written, verbal, and interpersonal communication skills.

· Demonstrated ability to engage and collaborate effectively with individuals representing diverse organizations and perspectives.

· Strong organizational, project-management, and prioritization skills.

· Ability to translate strategic priorities into actionable member initiatives.

· Ability to work independently while effectively collaborating across organizational and functional boundaries.

· Sound judgment, professionalism, diplomacy, and discretion when working with organizational leaders and external stakeholders.

· Ability to develop presentations, communications, and other materials appropriate for professional and executive audiences.

· Proficiency with standard business technology and communication tools.

Preferred: Knowledge of healthcare networks, healthcare organizations, professional associations, or membership-based organizations. Experience using member feedback, participation information, or other data to evaluate engagement and identify opportunities for improvement.