Director of AI & Tooling - GenAI Strategy & Observability (Irvine)
Summary
The Director of AI & Tooling leads generative AI strategy, evaluation, and observability for Salesforce's Help Agent initiative. This role manages cross-functional teams to ensure the delivery of scalable, reliable AI solutions.
Salesforce is seeking a Director for Help Agent AI & Tooling to lead the generative AI capabilities, evaluation tooling, observability, and related programs driving the Help Agent initiative. The role anchors AI product strategy, data-driven evaluation, and production excellence across multiple teams. You will manage a cross-functional team, influence roadmaps, and ensure reliable, scalable AI solutions that deliver measurable business value for Salesforce's flagship customer-zero deployments. …