Director of Audio Visual Services (Hotels)

The candidate’s role will include the selling and servicing, i.e. set up, operation and removal of audio visual equipment on a day to day basis as well as leading all on site audio visual relationships. As the lead contact on site, the candidate is responsible for maintaining those relationships with both the Hotel internal customers as well as the meeting customers. As a sales leader, the candidate needs to be able to keep organized files, contact customers in a timely and efficient manner according to AVmedia standards, and track and record sales progress while hitting or surpassing budget goals. The Director is ultimately responsible for all asset management in his/her inventory at all times, and the ongoing maintenance of that inventory. The Director should be friendly, flexible to change at a moment’s notice, very reliable, be cognizant of the importance of safety for customers and their teammates, and genuinely enjoy serving others. Technical skills are important, but just as, if not more important, are customer service skills, energy, positive attitude, and drive.

Responsibilities: (General)

• Being a great representative of the AVmedia Family Culture.
• Setting and striking equipment in a swift, detail oriented, and safe manner.
• Speaking with customers and hoteliers in a positive, friendly, and enthusiastic manner.
• Documenting activities on a daily basis based on hotel or event site protocol.
• Seeking out ways to improve the operation to include service and financial results.
• Maintaining and protecting all assets at all times from damage, misuse or possible theft.
• Build upon the AVmedia Culture, Core Values and Core Purpose by being a role model at all times. Forge excellent relationships with Family members and key customers whenever possible.