Director of Business Systems & Epicor BisTrack

Goldsboro Builders Supply is seeking a strategic and business-savvy Director of Business Systems & Epicor BisTrack to lead the optimization and long-term evolution of our business systems infrastructure. This high-impact leadership role serves as the organization's primary expert for Epicor BisTrack and is responsible for aligning technology, data, reporting, and business processes across our growing family of building materials companies. Reporting directly to the CFO, this position will partner closely with executive leadership, operations, sales, purchasing, inventory management, logistics, and accounting teams to improve performance and drive business results. The ideal candidate combines strong ERP expertise with business acumen, analytical skills, project leadership experience, and a passion for continuous improvement.

Why This Role Matters

As our Director of Business Systems & Epicor BisTrack, you will play a key role in helping leadership make better business decisions, improving operational efficiency, enhancing reporting capabilities, and maximizing the value of our technology investments across multiple locations.

This is more than an ERP administration role. It's an opportunity to influence company strategy, modernize processes, and help drive the future of a leading building materials organization.

What You'll Do

ERP & Business Systems Leadership

• Serve as the company's primary subject matter expert for Epicor BisTrack.
• Lead the strategic administration, optimization, enhancement, and support of BisTrack and related business applications.
• Develop and execute a systems roadmap aligned with business objectives.
• Evaluate existing processes and system capabilities to identify improvement opportunities.
• Oversee ERP upgrades, testing, implementations, and system enhancements.
• Collaborate with department leaders to maximize system utilization and effectiveness.

Business Process Improvement

• Partner with leadership to improve operational efficiency through technology.
• Analyze workflows and implement best practices across the organization.
• Lead cross-functional initiatives involving:
  • Sales
  • Purchasing
  • Inventory Management
  • Logistics
  • Accounting
• Identify and implement automation opportunities that reduce manual processes and improve data accuracy.

Business Intelligence & Analytics

• Develop, maintain, and enhance business dashboards and reporting tools.
• Deliver meaningful analytics that support executive decision-making.
• Provide reporting and performance insights related to:
  • Sales
  • Gross Margin
  • Inventory Performance
  • Purchasing
  • Fleet & Delivery Operations
  • Branch Performance
• Transform complex data into actionable business intelligence.

Systems Integration & Technology Management

• Lead integrations between BisTrack and other business platforms, including:
  • CRM Systems
  • eCommerce Platforms
  • Fleet Management Solutions
  • Business Intelligence Tools
  • Vendor Applications
• Manage technology vendors, consultants, and implementation partners.
• Evaluate emerging technologies that support growth and operational excellence.

User Training & Support

• Champion ERP adoption and continuous learning throughout the organization.
• Develop training programs, user documentation, and standard operating procedures.
• Support branch managers and department leaders in maximizing system effectiveness.
• Provide leadership and guidance on system best practices.

Data Governance & Security

• Maintain high standards of data integrity and system accuracy.
• Establish governance processes and business system controls.
• Partner with internal and outsourced IT resources to maintain secure environments and support cybersecurity initiatives.

Project Leadership

• Lead technology and business process improvement projects from planning through implementation.
• Manage project timelines, priorities, budgets, and stakeholder communication.
• Coordinate internal teams, software vendors, and external partners to ensure successful outcomes.