Director of Client Services (Remote)
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**
At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.
We're currently pipelining talent for FUTURE needs and looking for a Director Client Services. The Director of Client Services is a driver of execution. This role is accountable for delivering a consistent, high quality client experience. You are responsible for proactive management, driving accountability and operational execution at all touch points for your clients. The ideal candidate supports all client related activities as well as the needs of the team in order to deliver client delight.
The Gig:
- Partner with Project Management and Production Planning team members daily to review capacity, team deliverables and performance
- Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources
- Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed
- Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed
- Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
- Conduct regular strategy meetings with Customer Success team to review client activity, needs and performance
- Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
- Manage team members by conducting regular 1:1’s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks
- Conduct new team member training and support overall learning paths for all team members, aligning resources as needed
- Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
- Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
- Engage in ongoing educational opportunities on product releases, updates and system functionality
What you need to make the cut:
- 8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena
- Bachelor’s Degree in Management, Communication or similar field preferred
- Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred
- Highly motivated, confident, energetic and must possess a positive attitude
- Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
- Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members
- You must be a resourceful and creative problem solver – constructively working with team members to find solutions
- Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
- Desire to learn about the newest cutting edge technology and passion for continuous learning
- Availability to travel up to 15%
The pay range for this position is 80K to 154K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
Other Compensation: This role will be eligible to participate in the annual bonus plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#LI-Remote
As published by greenhouse · 21 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (11)
- 1.2 Please provide us with your preferred name (include both first & last name). This is the name you would use on a day-to-day basis (i.e. e-mail, phone conversations etc.).
- 1.3 Please provide us with your legal FIRST name as it would need to appear on government documents (such as I-9 forms etc.).
- 1.4 Please provide us with your middle initial. If you do not have a middle initial please disregard this question (we request candidate's middle initials in order to differentiate between duplicates of the same name).
- 1.5 Please provide us with your legal LAST name as it would need to appear on government documents (such as I-9 and tax forms etc.).
- 1.6 Please provide us with your current STREET ADDRESS (location where you permanently reside and will work in this role). Not, including City, State & ZIP code.
- 1.7 Please provide us with the NAME of YOUR CURRENT HOME CITY.
- 1.9 Please provide us YOUR CURRENT HOME ZIP CODE.
- 2.4 If you indicated “yes” to the question above, please share each family member’s name AND your relationship with them. If you do not have family members who work, or have worked, at Businessolver, please type in the word "NONE".
- 2.6 Please share the name of your current employer. If unemployed, please share the name of your last employer.
- 2.7 Please also share your current, or most recent, job title.
- 2.8 Please share your LinkedIn profile with us so we may get to know you better:
Pick from a list (10)
- 1.1 Do you live OUTSIDE of the United States? Only U.S. based candidates (who live within one of the 48 contiguous states) will be considered for this role. BUSINESSOLVER DOES NOT HAVE THE ABILITY TO HIRE (OR PAY) EMPLOYEES OUTSIDE OF THE U.S.
- 1.8 Please provide us with the NAME of YOUR CURRENT HOME STATE.
- 2.0 Are you currently authorized to work in the United States?
- 2.1 Do you now, or in the future, require visa sponsorship to continue working in the United States?
- 2.2 Have you previously been an employee of Businessolver? Candidates who knowingly falsify this field will be removed from consideration.
- 2.3 Do you have any family members who are currently employed by, or have previously worked for, Businessolver?
- 2.5 Do you currently work for a client of Businessolver?
- 2.9 Do you have previous experience supporting healthcare related benefits administration including working with Insurance Brokers, Benefit Outsourcers, Insurance Providers etc.?
- 3.0 I certify that all my answers on this application are true and complete. I understand that the falsification, omission, or misrepresentation of fact on this application (or any other accompanying or required documents) may be cause for denial of employment or immediate termination of employment if hired, regardless of when or how discovered. I also authorize the investigation and verification of all statements and information contained in this application. I authorize the company and/or its agents to verify any of this information including, but not limited to criminal history, employment credit reports, employment, and motor vehicle driving records. I release from all liability anyone supplying such information and I also release Businessolver from all liability that might result from conducting an investigation. If I am hired by Businessolver I understand and agree that employment is at will and can be terminated for any reason with or without cause and with or without notice, at any time, at the option of Businessolver or myself. This employment application becomes part of the terms and conditions of employment.
- 3.1 Businessolver uses text messaging to help move you through the interview process quickly. We text to share process updates, schedule interviews, and be more available to support you during the process. Select YES, if we can text you. You can opt-out at any time by replying STOP.