Director of Client Success
You will own the client journey from onboarding through the account lifecycle, lead implementations and go-lives, build the Client Success function, solve client problems, manage ongoing relationships, coordinate support requests, identify growth opportunities, and shape the future operating model.
Responsibilities
- Own the client journey from onboarding through the account lifecycle
- Partner with Sales and Solutions Architecture
- Drive onboarding and implementation
- Coordinate clients and internal teams to achieve go-live
- Build Client Success playbooks, operating rhythms, tools, and standards
- Identify risks and blockers and drive resolution
- Lead ongoing client relationships
- Coordinate client questions and support inquiries
- Identify product adoption and expansion opportunities
- Shape the Client Success organization
Requirements
- Significant customer success, implementation, client services, account management, or customer operations experience
- Complex, high-value client relationship ownership
- Experience building or improving a client success or implementation function
- Hands-on leadership experience
- Project and program management skills
- Technical aptitude with APIs and integrations
- Executive-level client communication skills
- High ownership and strong judgment
- Process-building ability
- Startup experience
Benefits
- Company-issued laptop
- Technology accessories
- Annual in-person full-team meetup