Director of Customer Solutions

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Activities & Duties:

• Manage projects related to implementing new programs and customer program resets as assigned
• Develop and manage a program implementation team
• Develop and manage implementation processes for customer programs
• Develop and manage training for implementing and managing programs
• Develop and manage audit processes for programs
• Coordinated with internal departments to ensure AFC program standards are being met
• Additional requirements may be identified as the position develops
• Provide mentoring, development, and support for all staff members
• Other duties as assigned

Education:

Bachelor’s degree or equivalent work experience (Business Management, Supply Chain, Manufacturing)

Work Experience:

• Management in industrial distribution setting
• MS Office and Business tools (Teams, Excel, PowerPoint, Word, Bi)
• Strong communication, problem solving, and organizational skills and the ability to effectively interact at all levels of customer, supplier, and company organizations