Director of Customer Success

Job Description Build & Scale Customer Success: - Design and implement a scalable CS model focused on retention and renewals - Define ownership across the customer lifecycle, especially post-onboarding - Establish processes, workflows, and playbooks to support growth Drive Retention & Outcomes: - Own retention, renewals, and lifecycle performance - Proactively identify and mitigate churn risk - Develop structured renewal strategies and best practices Define Metrics & Operations: - Establish KPI…