Director of Digital Technology

Primary Purpose:

The Director of Digital Technology is a senior technology leader responsible for the strategy, architecture, implementation, and ongoing administration of TowneBank's member-facing digital banking ecosystem. This role unifies leadership of TowneBank's commercial and consumer digital platforms under a single executive, eliminating channel silos and establishing one accountable owner for the full digital member experience.

The ideal candidate is a technology-forward banking executive who combines deep platform expertise, particularly with Q2 Digital Banking, with the architectural fluency to lead complex, multi-system design discussions. This leader is equally comfortable in a boardroom and in a configuration screen: able to set a multi-year digital strategy with executive stakeholders, then go deep enough technically to guide integration, security, and architecture decisions across a large and growing platform footprint. This individual will be a driving force in leading TowneBank through significant transformation of its digital banking infrastructure.

Technology Environment:

The Director of Digital Technology will have primary ownership over the administration, configuration, and architecture of the following member-facing digital platforms and integrations:

• Q2 Digital Banking — core consumer and commercial digital banking platform
• Centrix — fraud and risk management for digital and payments channels
• Jack Henry iPay — bill pay services
• Ensenta — remote deposit capture
• RePay — integrated payment processing
• TalkDesk — contact center and member engagement platform
• DocuSign — electronic signature and document workflows
• FIS D1B — commercial digital banking
• FIS Bill Pay — commercial bill payment services
• FIS Direct Link Merchant — merchant services connectivity
• FIS Integrated Payables — commercial payables automation
• FedNow and RTP — instant payment rails
• FIS IBS — core banking platform integration

Essential Responsibilities:

Digital Strategy & Executive Leadership

• Serve as the single executive owner of TowneBank's unified commercial and consumer digital banking strategy, bringing together teams, roadmaps, and platforms that previously operated independently
• Define and execute a multi-year digital technology roadmap aligned to TowneBank's growth, member experience, and digital transformation objectives
• Act as engagement sponsor over the implementation and ongoing maintenance of digital banking systems, driving accountability for project delivery within timeline, budget, and quality requirements
• Strategize with digital banking personnel and executive management on solutions to improve speed of delivery and servicing through an effective, efficient digital workflow
• Represent digital technology in executive-level discussions, providing clear, confident communication on strategy, risk, and investment priorities

Architecture & Technical Leadership

• Lead architecture discussions spanning the digital banking platform stack, including integrations with core banking, payments rails, fraud/risk systems, and downstream member-facing channels
• Understand and make decisions regarding system architecture between digital banking platforms and integrated systems, ensuring scalability, resiliency, and security
• Possess sufficient technical depth to comprehend the underlying technologies behind the digital stack — APIs, integration patterns, authentication, and data flows — and to credibly challenge and guide vendor and internal technical teams
• Partner with Information Security, Risk, and Enterprise Architecture to ensure digital platform decisions align with TowneBank's risk appetite and regulatory obligations
• Serve as a forward-looking voice on platform modernization, including TowneBank's future implementation of a Payment Hub to centralize and streamline payment orchestration across channels

Platform Ownership & Administration

• Manage administration of all commercial and consumer digital banking related systems, including Q2 Digital Banking, Centrix, Jack Henry iPay, Ensenta, RePay, TalkDesk, DocuSign, the FIS digital and payments suite, and instant payment rails (FedNow, RTP)
• Oversee maintenance and updates of all configurations, including security parameters for users, roles, business units, lookup tables, and bank-defined fields, using effective change management procedures
• Manage the data integrity process and modifications to configuration and system import files across the digital platform ecosystem
• Develop and continuously improve system and process administration procedures across the unified digital team
• Oversee review and implementation of upcoming vendor release notes and coordinate associated testing
• Responsible for problem identification, root cause analysis, and resolution of production system issues across digital platforms

Team Leadership & Stakeholder Management

• Build, lead, and develop a unified team of system administrators and analysts spanning what were previously separate commercial and consumer digital functions
• Act as liaison between platform administrators, IT, Member Support, Risk, and end users

• Oversee support for digital platform end users, ensuring timely resolution and consistently high-quality member and employee experience
• Manage and train system administrators, establishing clear standards of practice across the digital technology function
• Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA)
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Minimum Required Skills & Competencies:

Education

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field required.
• Master's degree or relevant professional certifications (e.g., enterprise architecture, project/program management) preferred.

Experience

• 8+ years of progressive experience in digital banking technology, with prior experience at the director or executive level.
• Direct experience with Q2 Digital Banking is strongly preferred.
• Experience with one or more of the following strongly preferred: Centrix, Jack Henry iPay, Ensenta, RePay, TalkDesk, DocuSign, FIS D1B, FIS Bill Pay, FIS Direct Link Merchant, FIS Integrated Payables, FedNow, or RTP.
• Experience with the FIS IBS core banking platform preferred.
• Experience implementing or operating a Payment Hub is a significant plus and reflects the strategic direction of this role; candidates without direct Payment Hub experience but with strong payments architecture background are encouraged to apply.
• Demonstrated experience leading teams through significant platform change, consolidation, or modernization initiatives.
• Banking or financial services experience required; experience spanning both commercial and consumer/retail digital banking strongly preferred.

Technical Skills

• Strong working knowledge of digital banking architecture, including APIs, single sign-on/authentication, middleware, and core banking integration patterns.
• Ability to lead and credibly participate in architecture discussions with internal engineering teams and external vendors.
• Familiarity with payments rails and real-time payments infrastructure (FedNow, RTP) and their integration into digital channels.
• Understanding of fraud and risk management tooling as it relates to digital banking and payments.
• Working knowledge of browser-based technology, general database structure, and reporting.
• Understanding of information security principles, data privacy requirements, and financial services regulatory frameworks (FFIEC, GLBA, BSA/AML, PCI-DSS).

Core Competencies

• Executive presence with the ability to communicate effectively with senior leadership, the Board, and technical staff alike.
• Proven leadership skills with the ability to build and unify teams across previously distinct functions.
• Ability to work independently while knowing when to escalate issues to executive leadership.
• Strong written and oral communication skills, with the ability to translate technical concepts for non-technical audiences.
• Ability to work in a fast-paced environment and perform well under pressure to meet deadlines when necessary.
• Sound judgment in balancing innovation and speed-to-market with risk, security, and regulatory considerations.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.