Director of Dining Services

Culinesse, LLC is looking for a Director of Dining Services to join our team! A team player who can lead by example and has experience with high-volume catering services.

The successful candidate will demonstrate expertise in finance, employee development and innovation with proven success in client satisfaction. The general responsibilities of the position include, but are not limited to, those listed below (under “responsibilities”). These responsibilities may vary across accounts based on business needs and client requirements.

This is a highly collaborative position that requires the ability to balance multiple tasks at one time, prioritize, work with diverse constituencies, and address competing priorities in a fast-paced environment.

Responsibilities

• Client relations;
• Financial responsibility for the dining department;
• Food service operations;
• Communications & marketing;
• Account administration;
• Contract administration & compliance;
• Meal plan administration ;
• Meal equivalency, and all other associated payment programs;
• Implementation & coordination of dining-related construction projects;
• Responsible for resident & employee satisfaction;
• Manage labor to drive efficiencies while meeting the business needs based on resident feedback and community goals;
• Establish standards for personnel performance and customer service;
• Count money and make bank deposits;
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted;
• Investigate and resolve complaints regarding food quality, service, or accommodations;
• Maintain food and equipment inventories and keep inventory records;
• Ensure compliance with regulatory, building maintenance, fire regulations, food safety, and sanitation policies are adhered to and all paperwork is completed in real time;
• Work with the management and supervisory team to ensure the cleanliness of the kitchen per regulatory requirements;
• Manage spend down, sales, resident meal participation, and statistics to be financially responsible;
• Participate in Resident Focus Groups for menu development, meal specials, ideas, etc.;
• Monitor food preparation methods, recipe compliance, portion sizes, garnishing, and presentation of food to ensure that food is prepared and presented in an acceptable manner;
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity;
• Work with the management team to schedule staff hours and assign duties;
• Ensure training is conducted on a regularly scheduled basis. Training to include, but not limited to: HACCP, sanitation, customer service, and diets;
• May perform other duties and responsibilities as assigned.