Director of EHR Training and Development

Director of EHR Training and Development

Department/Care Stream: WellSpace Institute

LIA Reporting Structure

Timecard Approver: VP of WellSpace Institute

Primary: VP of WellSpace Institute

Secondary: VP of Care Coordination

Supervises: 6+ EHR Trainers

Status: Full-Time

FLSA: Exempt

Location: Admin Center

Level of Team: Leadership

Pay Range: $122,300 - $158,990/yr

EEO-1: Professional

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Director of EHR Training & Development is part of the leadership team of the WellSpace Institute working in a dyadic leadership structure with a Clinical Director of Informatics. Develops, implements, and advances the EHR training programs and workforce development initiatives of WellSpace Health to ensure employees across all departments/care streams have the knowledge, skills, and resources needed to perform their roles effectively. Provides leadership for enterprise learning programs that include clinical systems training focusing on the EHR and the intersectionality of the EHR, operational and administrative education, leadership development, and compliance training.

This position ensures that tasks associated with the development and implementation of end-user training and rollout of enterprise level applications primarily the Electronic Health Record (EHR)/Electronic Practice Management (EPM) System (Epic) are executed efficiently. Works collaboratively with organizational leaders to develop the strategic plan, set direction, and evaluation of WSI training initiatives for WSH employees. Responsible for overall management of activities and resources related to planning, budgeting, organizing staffing, directing, monitoring, controlling, and coordinating the work efforts of the EHR/IT training team. Assimilates information to proactively develop activities aligned with organizational strategies and values. Proactively builds strong teams and business relationships, both internally and externally. Serves as a resource and subject matter expert (SME) on aspects of the training programs to develop and influence improvement strategies.

Required Qualifications

• Bachelor's degree in an academic or scientific field related to Educational Theory, Information/ Systems Management or Technology, or the equivalent in training and experience.
• Master’s degree preferred
• Minimum five (5) years experience designing and delivering training programs to adult learners that lead to effective outcomes.
• Minimum five (5) years of experience in identifying key business issues and developing appropriate action plans in a multidisciplinary environment.
• Minimum five (5) years of experience leading professionals and managing others through influence and collaboration.
• Minimum five (5) years of experience in team building, group interaction, project management, and budget management.
• Minimum five (5) years of experience in business process improvement utilizing the tools and data required for supporting an effective business process improvement practice.
• Minimum five (5) years of experience in complex analytical problem solving, change management, and group process.
• Preferred five (5) years of experience in Electronic Health Records systems, or willingness to train intensively in Epic.
• Demonstrated ability to meet deadlines is required.
• Possess excellent oral and written communication and problem-solving skills. Excels at role modeling customer service skills with a focus on the customer. Committed to improving quality and service and maintaining a spirit of cooperation and respect.
• Takes initiative to enhance knowledge. Has good time management skills and demonstrated ability to prioritize.
• Experience in managing training staff.
• Fluency in additional languages preferred.
• Experience working with Federally Qualified Health Centers (FQHC's) and their specific patient populations is preferred.
• Demonstrated leadership skills and able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others.
• Strong customer service, project management skills or consulting experience.
• Knowledge of applicable data privacy practices and laws; maintain confidentiality regarding privileged proprietary, administrative, technical, and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.
• Initiate and complete work without direct supervision. Requires ability to work effectively under pressure.
• Experience working with diverse communities in a non-profit or healthcare setting.
• Sensitivity to the needs of culturally and linguistically diverse patient and employee populations.
• Demonstrated ability to analyze functional and technical requirements and translate these into valid solutions; knowledge of primary care clinic workflow and/or other healthcare experience is a plus.
• Ability to communicate clearly to facilitate the understanding of issues involving technical matters to people who are not well-versed in technology and information systems.
• Excellent written and verbal communication skills required.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.

Essential Responsibilities

• Leads the development and delivery of organization-wide EHR (Epic) and IT training programs that strengthen compliance, quality, leadership capacity, and operational excellence.
• Oversees confluent and integrated training programs for the successful education of WSH employees to perform their jobs efficiently and effectively.
• Partner with Clinical, IT, Quality, Compliance, and Operations to identify workforce development needs and align learning initiatives with organizational goals.
• Lead the continuous improvement of the WellSpace Institute’s EHR training infrastructure,
  including systems for competency tracking and program evaluation.
• Direct the Epic and enterprise application training components while ensuring integration with broader staff development initiatives.
• Works with center staff to develop substantive training for WSH EHR that combines EHR processes with center, PCHH and quality workflows.
• Develops and delivers training in both formal (e.g. classroom), or informal {e.g. in Center) settings.
• Supervises the training team and oversees the daily operations of the training team members.
• Supervises the hiring and training of HER team members.
• Supervises Epic workflow changes management processes and implementation at the direction of the
  .
• Manages the training of new hires and existing staff that are end users of the Epic Electronic Health Record (EHR}, Practice Management (PM), Electronic Dental Record (EDR) and other acquired/updated software.
• Conducts trainings.
• Conducts train the trainer sessions on Epic and other acquired/updated software.
• Leads and maintains the Epic Superuser team.
• Provides Help Desk technical support to end-users based on assigned tickets and telephone calls along
  pertains to training initiatives.
• Reviews and assists in the development of training documentation and ensuring this documentation is easily accessible to all end-users of the organization.
• Manages and coordinates training schedules for all new hires and employees requiring training.
• Works to disseminate information vital to user functionality in a manner that is easy to absorb, in layperson terms.
• Promotes the importance of proper use of applications with an emphasis on optimum workflow.
• Oversees the development of guidelines and FAQs on relevant applications based on user feedback.
• Actively participates in team-based planning for multiple groups, providing timely and relevant feedback on EHR/EPM usage to inform future rollouts and implementations.
• Presents on implementation and training of EHR/EPM to various workgroups, both internal and external.
• Provides consultative services to all users of EHR.
• Maintains confidentiality regarding privileged proprietary, administrative, technical and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability and Just Culture.
• Attends meetings and trainings as assigned.
• Performs other duties as assigned.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer