Director of Engineering Platform Operations and Productivity

You will lead Git and Gitaly Operations, Nonlinear Productivity, and Platform Staff. You will set technical standards, review distributed-systems designs and crisis plans, establish operating metrics, develop managers, and ensure reliable, measurable outcomes. You will decide which high-leverage initiatives Platform Staff owns, when work transfers to permanent teams, and engage directly with customers during crises when needed.

Responsibilities

• Own outcomes for Git and Gitaly Operations across Self-Managed, GitLab Dedicated, and SaaS
• Hire and develop the Manager of Git and Gitaly Operations
• Own outcomes for Nonlinear Productivity and drive measurable metric movement
• Hire and develop the Manager of Nonlinear Productivity
• Build and oversee Platform Staff as a small senior team using AI-assisted tools
• Assess and prioritize work for Platform Staff, including team bootstrapping, specialized customer requests, and production crises
• Determine when stable work should transfer from Platform Staff to a permanent team
• Set technical standards by reviewing distributed-systems designs, friction-elimination fixes, and crisis-management plans
• Build operating rhythms and metrics that enable predictable outcomes
• Represent the functions to peer engineering stakeholders and engage directly with customers during crises

Requirements

• Working knowledge of GitLab development workflows and platform capabilities
• Hands-on experience designing and shipping distributed systems
• Experience running engineering operations, including production reliability and incident management, at scale
• Experience driving measurable engineering productivity improvements across multiple teams or organizations
• Experience with AI-assisted development tools
• People management experience across multiple managers or functions
• Ability to context-switch across infrastructure operations, developer productivity, and crisis response
• Experience making staffing decisions that keep high-leverage teams intentionally small and aligned

Benefits

• Health, financial, and well-being benefits
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation
• Employee Stock Purchase Plan
• Parental Leave