Director of Enterprise Product Management: AI & Automation (Boston)

Flock is scaling its post-sale customer operations by building a modern, AI-enabled platform. You will lead product execution for customer care, contact center, and customer success tools, shaping architecture and roadmaps. You'll implement AI-assisted support, automated risk detection, and real-time triggers, aligning telemetry with core business systems to eliminate manual lookups and empower support teams. J-18808-Ljbffr