Director of Events

Overview

The Director of Events is both an operational leader and a revenue driver, ensuring that all events are executed flawlessly while enhancing guest satisfaction and profitability.

Direct responsibilities and expectations to include the following\:

• Establish and build long lasting relationships with clients
• Maintain positive working relationship with colleagues and guests
• Partner with the DOSM to lead and mentor the sales & events team, fostering professional development and growth
• Support hotel and departmental initiatives
• Assist to achieve total hotel financial results
• Drive incremental revenues and ensure profitability through strategic upsell initiatives, space utilization, and cost control
• Forecasting accuracy anticipating any increases or decreases
• Execute all contracts terms and concessions outlined in signed sales agreement
• Ensure all groups have proper billing on file and are approved prior to groups arrival
• Produce an accurate bill for all groups with minimal post group bill adjustments
• Update ongoing Envision comments during the planning and post event phase as well as all future booking comments

• Adhere to POE due back dates as indicated in the contract
• Space management – assist with releasing space in a timely manner to maximize space and revenue
• Provide detailed and accurate information to hotel operations in advance of group’s arrival
• Provide detailed and accurate GDR’s for client review in a timely manner
• Communication – all changes, details and information accurately communicated to all departments in a timely manner, using the systems and tools we have in place
• Strive for excellence in service and HySat Medallia results
• Collaborate with the DOSM to promote the hotel’s event offerings and activations
• Participate in networking events to represent the hotel’s event offerings
• Be fully engaged and committed to being your BEST both inside and outside of work