Director of Expansion
You will lead a portfolio of complex North American service launches and manage Launch Managers. You will own technology and operational transitions, service performance, partner relationships, and local frontline teams. You will build operational systems, improve launch processes, manage stakeholders, and guide product priorities using launch and frontline observations.
Responsibilities
- Lead, coach, and develop a team of Launch Managers.
- Set expectations, cadence, and accountability for the team.
- Hire, promote, and performance-manage talent.
- Foster operational excellence and partner trust across the expansion team.
- Own a portfolio of new launches and ensure services launch on time.
- Oversee launch quality and KPIs including on-time performance, rider satisfaction, safety, and cost efficiency.
- Define processes that improve technology implementation and operational launches.
- Serve as a senior operational counterpart to agency leadership.
- Manage change, performance reporting, communication, and service remediation with partners.
- Navigate regulatory and contractual environments.
- Partner with Operational, Commercial, Legal, Product, and Finance teams.
- Guide product roadmap priorities using launch and frontline observations.
Requirements
- Minimum 10+ years of leadership experience, ideally combining consulting and operating experience.
- Experience balancing strategy with hands-on execution.
- Experience leading high-growth or transformation environments, including scaling teams, launching lines of business, or integrating acquisitions or service expansions.
- Interpersonal and communication skills for influencing stakeholders at all levels.
- Analytical and problem-solving skills.
- Ability to work in a fast-paced, ambiguous environment while managing multiple tasks.
- Bachelor’s degree with exceptional academic and professional achievement.
- MBA preferred.
- Willingness to travel up to 25% of the time.
Benefits
- RSU package
- Free medical plans
- 401K matching