Director of Facilities Support Services

Job Summary\:

The University of Colorado Anschutz is seeking a strategic, service-oriented, and collaborative Director of Facilities Support Services (FSS). This senior leadership role reports to the Vice Chancellor of Facilities Management and Planning and serves as a key member of the executive management team. The Director provides leadership and oversight for a broad portfolio of campus support services, including custodial services contract oversight, waste management, bookstore, food services, vending, mail and distribution services, printing and design services, pest control, grounds, roads, parking management, fleet management, snow removal, docks, disposals, event setup and support services, and emergency-response support activities.

The Director is responsible for ensuring reliable, high-quality, transparent, customer-focused service delivery across areas that support CU Anschutz and CU Denver students, faculty, staff, visitors, events, construction interfaces, and day-to-day campus operations. The position develops and implements strategies, processes, standards, training expectations, resource plans, and performance measures that support operational excellence, financial stewardship, safety, regulatory compliance, sustainability, and the University’s mission.

Key Responsibilities\:

Leadership, Strategy & Employee Engagement

• Lead, mentor, and develop the Facilities Support Services leadership team, including Assistant Directors, managers, supervisors, staff, and student workers in areas of responsibility.

• Develop and implement long- and short-term goals, policies, procedures, service standards, and operational strategies aligned with campus priorities and departmental objectives.

• Provide executive leadership for personnel administration, including recruitment strategy, training and development, performance planning and evaluation, coaching, recognition, accountability, and resolution of complex personnel matters in partnership with HR and appropriate campus partners.

• Serve as Appointing Authority for assigned areas and ensure subordinate leaders complete performance management processes in a timely, constructive, and effective manner.

Service Operations & Resource Management

• Provide overall management and performance oversight for FSS service lines, including custodial services contract management, waste and recycling, parking, fleet, mail/distribution, food/vending, printing/design, pest control, roads, grounds, snow removal, docks, disposals, and event support.

• Establish, communicate, and continuously evaluate service expectations with campus clients, including standards, service levels, operational requirements, work processes, and customer-facing outcomes.

• Develop, monitor, document, and coordinate business and financial processes to ensure sound stewardship, efficient use of resources, and compliance with applicable University, campus, State of Colorado, and federal requirements.

• Coordinate product, equipment, service, and process evaluations to stay current with advances and best practices in facilities support services, custodial operations, waste reduction, and service delivery.

Safety, Risk Management & Regulatory Compliance

• Direct, evaluate, and continuously improve work processes to promote a culture of safety, mitigate operational risks, and maintain compliance with applicable safety and regulatory requirements.

• Develop and direct initiatives that support environmental stewardship, regulatory compliance, protection of campus assets, workplace quality, and continuity of essential services during planned and unplanned events.

• Serve as a primary FSS point of contact for Emergency Response Team activities, training, and events.

Campus Events, Partnerships & Collaboration

• Coordinate with campus units and outside entities to ensure successful service delivery for special events, commencement-related activities, emergency response activities, and large-scale campus operations.

• Work collaboratively and professionally with customers, administrative staff, faculty, students, vendors, contractors, affiliates, and external partners to understand needs, resolve issues, and improve the campus experience.

• Partner with sustainability and campus operations stakeholders to support landfill reduction, waste reduction, recycling, responsible materials management, and broader environmental stewardship goals.

Work Location\:

Hybrid – this position is eligible for a limited hybrid work schedule, in consultation with the Vice Chancellor of Facilities Management and Planning. The role requires regular on-campus presence and availability for operational needs, special events, emergency-response activities, and in-person leadership responsibilities.

Why Join Us\:

The University of Colorado Anschutz is the largest academic health center in the Rocky Mountain region at the forefront of transformative education, science, medicine and healthcare.

The campus includes the University of Colorado health professional schools, multiple centers and institutes and two nationally ranked hospitals, UCHealth University of Colorado Hospital and Children’s Hospital Colorado, with more than 2.9 million patient visits each year.

All interconnected, these organizations collaboratively improve the quality of patient care they deliver, research they conduct and health professionals they train.

To learn more about the University of Colorado Anschutz, please click here.

CU Anschutz Facilities Management, Planning & Sustainability is a powerhouse team of more than 275 professionals who keep one of the nation’s leading academic medical campuses running seamlessly. Our experts support and elevate a vibrant campus spanning 218 acres and 4.3 million gross square feet of research, clinical, and educational facilities. Joining this team means helping shape and sustain a dynamic environment where groundbreaking discoveries and world-class healthcare happen every day.

To learn more about Facilities Management, please click here.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including\:

• Medical\: Multiple plan options

• Dental\: Multiple plan options

• Additional Insurance\: Disability, Life, Vision

• Retirement 401(a) Plan\: Employer contributes 10% of your gross pay

• Paid Time Off\: Accruals over the year

• Vacation Days\: 22/year (maximum accrual 352 hours)

• Sick Days\: 15/year (unlimited maximum accrual)

• Holiday Days\: 15/year

• Tuition Benefit\: Employees have access to this benefit on all CU campuses

• ECO Pass\: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications\:

Minimum Qualifications\:

• Bachelor’s degree in management, business, public administration, facilities management, or related field.

  • An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.

• Ten (10) years progressively responsible experience in the Facilities Management profession.

• Seven (7) years of the required experience must include significant supervisory and management responsibilities.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications\:

• Demonstrated experience in fiscal management, personnel supervision, service operations, training and development, and customer-focused facilities or support-service delivery.

• Experience managing custodial services and parking management is STRONGLY preferred, as well as waste and recycling, fleet, mail/distribution, event-support operations, vendor services, and/or large-scale building services operations.

• Experience establishing service standards, performance metrics, customer expectations, and transparent service-level practices across multiple operational units.

• Participation and certification from either the International Facilities Management Association (IFMA) or Association of Physical Plant Administrators (APPA), International Sanitary Supply Association (ISSA), and/or Indoor Environmental Healthcare and Hospitality Association (IEHA).

• Five (5) years progressively responsible experience in the Facilities Support Services profession in a university setting, academic medical center, or similarly complex campus environment.

• Experience with management of Custodial and Parking Management vendors and services.

Conditions of Employment\:

• Position is eligible for a limited hybrid work schedule, in consultation with the Vice Chancellor of Facilities Management and Planning. The role requires regular on-campus presence and availability for operational needs, special events, emergency-response activities, and in-person leadership responsibilities.

• Must possess a current, valid Colorado Driver’s License or have the ability to obtain one at the time of hire.

• Must be able to pass a pre-employment background check and maintain an acceptable status throughout the period of employment.

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities\:

• Ability to provide managerial leadership for Facilities Support Services, including the administration, planning, organization, coordination, and oversight of diverse operational and related activities.

• Strong interpersonal and customer service skills, with the ability to establish and maintain effective and positive working relationships with associates, administrative staff, faculty, students, vendors, external agencies, and partner organizations.

• Extensive knowledge of budgetary, financial, operational, and business-management practices related to facilities support services.

• Extensive knowledge of current facilities and business management methods and practices.

• Working knowledge of principles and practices of personnel management and areas of responsibility

• Ability to effectively supervise managerial personnel.

• Broad and diversified professional management skills, including the ability to lead by example, delegate appropriately, make difficult decisions, mentor direct reports, and build effective teams.

• Ability to manage multiple assignments under tight deadlines, prioritize competing operational needs, and maintain composure in a fast-paced environment.

• Ability to communicate effectively both orally and in writing, present information to campus leaders, stakeholders, staff, and external partners.

• Proficiency with computers and electronic resources, including Microsoft Excel, Outlook, Word, and related tools used to manage budgets, workflows, communication, and operations.

• Ability to interact effectively with diverse, multicultural populations and be professional and inclusive in all interactions.

• Demonstrated commitment to safety, regulatory compliance, environmental stewardship, inclusive leadership, professionalism, and service excellence.

How to Apply\:

For full consideration, please submit the following document(s)\:

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to\: Anna Kunkle, anna.kunkle@cuanschutz.edu

Screening of Applications Begins\:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by 8/28/26.Those who do not apply by this date may or may not be considered.

Anticipated Pay Range\:

The starting salary range (or hiring range) for this position has been established as $135,000 - $155,000.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement\:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement\:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu​.

Background Check Statement\:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement\:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.