Director of Facility Services

WATERMAN VILLAGE

Director of Facility Services

Location: Mount Dora, Florida
Employment Type: Full-Time | Exempt
Salary Range: $90,000–$110,000 Annually
Department: Facility Services
Reports To: Chief Operating Officer (COO)

Position Summary

Waterman Village is seeking an experienced, highly motivated Director of Facility Services to provide strategic leadership and operational oversight of all campus facility operations, including plant operations, maintenance, housekeeping, and laundry services.

This leadership position is responsible for maintaining a safe, clean, functional, and welcoming environment for residents, employees, and visitors throughout our senior living community. The Director will oversee departmental staff, budgets, preventive maintenance programs, regulatory compliance, capital improvement projects, and vendor relationships while promoting operational excellence and exceptional customer service.

The ideal candidate is a proactive, hands-on leader with strong organizational, communication, and problem-solving skills who understands the unique needs of a senior living environment.

Essential Duties and Responsibilities

Leadership & Department Management

• Provide direct leadership and oversight of Plant Operations, Maintenance, Housekeeping, and Laundry departments.
• Recruit, train, supervise, and evaluate departmental managers and team members.
• Establish departmental goals, performance expectations, and accountability measures.
• Develop staffing plans and schedules to ensure adequate campus coverage and timely service delivery.
• Promote a positive work environment emphasizing teamwork, professionalism, safety, and resident satisfaction.

Plant Operations & Maintenance

• Oversee daily operations, repairs, and maintenance of campus buildings, grounds, equipment, and infrastructure.
• Develop and manage comprehensive preventive maintenance programs for HVAC, electrical, plumbing, mechanical, and other building systems.
• Ensure timely completion of resident and departmental maintenance requests.
• Oversee emergency repairs and coordinate appropriate after-hours response.
• Maintain facility readiness, reliability, and long-term asset preservation.

Housekeeping & Laundry Services

• Direct campus-wide housekeeping and laundry operations to ensure high standards of cleanliness, sanitation, and service.
• Establish cleaning schedules, quality assurance inspections, and service standards.
• Ensure compliance with applicable infection prevention and environmental safety requirements.
• Monitor productivity, staffing, supplies, equipment, and departmental expenses.
• Address resident concerns promptly and maintain a strong customer-service culture.

Regulatory Compliance & Safety

• Ensure facility operations comply with applicable federal, state, and local regulations, including fire and life safety requirements.
• Support compliance with AHCA, OSHA, CMS, and other applicable regulatory standards.
• Coordinate required inspections, testing, documentation, and corrective action plans.
• Participate in emergency preparedness planning, drills, and disaster response.
• Collaborate with clinical and administrative leadership to maintain a safe environment for residents and staff.

Financial Management & Capital Projects

• Develop, manage, and monitor departmental operating budgets.
• Identify opportunities for cost savings, operational efficiencies, and responsible resource utilization.
• Assist executive leadership with long-term capital planning and facility improvement initiatives.
• Oversee renovation projects, equipment replacement, and facility upgrades.
• Manage vendor contracts, service agreements, purchasing, and contractor performance.
• Evaluate departmental expenses and provide regular financial and operational reports.

Resident Satisfaction & Campus Collaboration

• Maintain a visible leadership presence throughout the campus.
• Respond professionally and promptly to resident requests, concerns, and service needs.
• Collaborate with department directors to coordinate maintenance, housekeeping, and operational priorities.
• Promote a culture of hospitality and service excellence consistent with Waterman Village's mission.
• Support continuous improvement initiatives that enhance the overall resident experience.

Qualifications

Required

• Minimum of 5 years of progressive leadership experience in facility operations, maintenance, or environmental services.
• Demonstrated experience managing multiple departments, supervisors, and operational budgets.
• Strong working knowledge of building systems, preventive maintenance, and facility safety.
• Experience overseeing vendors, contractors, and capital improvement projects.
• Excellent leadership, communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office and computerized maintenance management systems.
• Ability to respond to facility emergencies outside normal business hours as needed.

Preferred

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field; equivalent experience considered.
• Experience in senior living, continuing care retirement communities, healthcare, or hospitality.
• Knowledge of AHCA, CMS, NFPA, and applicable healthcare facility regulations.
• Certified Healthcare Facility Manager (CHFM), Certified Facility Manager (CFM), or related professional certification.
• Experience managing multi-building campuses and large operational teams.

Key Performance Expectations

Success in this position will be measured through:

• Resident satisfaction and timely resolution of service requests.
• Preventive maintenance completion rates and reduction of recurring maintenance issues.
• Housekeeping and laundry quality standards.
• Departmental budget performance and cost management.
• Staff retention, productivity, and leadership development.
• Successful regulatory inspections and ongoing compliance.
• Timely and cost-effective completion of capital projects.
• Overall campus appearance, safety, and operational readiness.

Compensation

Annual Salary: $90,000–$110,000, commensurate with qualifications and experience.

Benefits offered in accordance with Waterman Village's applicable employee benefit programs.

About Waterman Village

Waterman Village is a senior living community located in Mount Dora, Florida, dedicated to providing exceptional services, meaningful experiences, and a supportive environment where residents can live their best lives.

Our team members play an essential role in creating a welcoming, safe, and well-maintained community. We are seeking a dedicated leader who shares our commitment to service excellence, teamwork, and continuous improvement.