Director of Finance Operations
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Description
The Director of Finance Operations is responsible for the leadership, management, and continuous improvement of the Metropolitan Opera's transactional and operational finance functions. This position oversees Accounts Payable, Payroll, Gift Processing, Media Finance, Business Systems, and finance process improvement initiatives.
The Director ensures efficient, scalable, customer-focused operations while maintaining strong operational controls and service levels. The role partners closely with the Controller to support accurate accounting and compliance and with the Director of Financial Planning & Analysis to support financial planning and operational decision-making.
Primary Responsibilities
Finance Operations Leadership
- Lead core transactional finance functions:
- Accounts Payable
- Gift Processing
- Media Finance
- Business Systems
- Establish service standards, operational metrics, and accountability measures.
- Develop and mentor finance operations staff.
- Create a culture focused on customer service, process excellence, and continuous improvement.
- Partner with the Controller to ensure effective operational controls and compliance.
- Oversee invoice processing and payment execution.
- Ensure timely and accurate vendor payments.
- Manage banking and payment vendor relationships.
- Optimize payment timing and cash disbursement processes.
- Improve cycle times, exception handling, and workflow efficiency.
- Oversee recording and processing of contributions.
- Ensure compliance with donor intent and gift acceptance requirements.
- Partner with Development on donor reporting and stewardship needs.
- Manage major gift processing activities.
- Oversee financial operations associated with media distribution activities.
- Manage invoicing, collections, cash application, reconciliations, and revenue tracking.
- Coordinate reporting for media partners and revenue-sharing arrangements.
- Support audit and reporting requirements associated with media activities.
- Lead finance-related business systems and technology platforms.
- Partner with Information Systems to establish finance system priorities.
- Ensure data integrity and system effectiveness.
- Support ERP enhancements, upgrades, and integrations.
- Develop reporting and workflow solutions that improve efficiency and accuracy.
- Lead finance automation initiatives.
- Evaluate and redesign business processes to improve efficiency and scalability.
- Reduce manual work and eliminate redundant processes.
- Implement best practices for finance shared services and transaction processing.
- Develop operational dashboards and key performance indicators.
- Partner with:
- Controller
- Director of Financial Planning & Analysis
- Human Resources
- Development
- Information Systems
- Legal
- Support organization-wide initiatives involving finance processes, systems, and controls.
- Participate in major system implementations and transformation efforts.
Accounts Payable Operations
Revenue Operations
Gift Processing
Media Finance
Business Systems Administration
Process Improvement and Transformation
Cross-Functional Partnership
Skills and Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- Minimum 8 years of progressive finance operations experience.
- Minimum 3 years leading finance operational teams.
- Strong experience managing Accounts Payable, Payroll, and business process improvement.
- Experience leading ERP and financial systems initiatives.
- Advanced Excel and data analysis skills.
- Strong project management and change management experience.
- Excellent communication and stakeholder management skills.
The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.
Skills
As published by lever · 13 questions · 9 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Other website
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- The Met does not sponsor applicants for work visas. Do you now or in the future require visa sponsorship to continue working in the United States? optional
- By checking this box, I certify that any work contained in my application or thought exercise is my own and that my use if any AI or LLM tools has been solely for research purposes. optional
- The Metropolitan Opera is committed to providing equal employment opportunities and reasonable accommodations for applicants with disabilities. If you require any accommodations during the application process, including the use of AI tools to assist you, please let us know. We will work with you to ensure that your application process is fair and accessible. optional
- I understand that the Met requires certain information about me to evaluate my qualifications for employment and to conduct its business if I become employed. Therefore, I authorize the Met to investigate my past employment, educational credentials, other employment-related activities and any additional information provided in the applications, and I agree to cooperate in such investigations. I hereby release the Met and all persons supplying such information to the Met from all liability, claims for damages, or responsibility whatsoever with respect to information supplied. I recognize and agree as a condition of my employment that I may be required to consent to a criminal records check and appropriate federal and/or state law enforcement agencies. The Immigration Reform and Control Act (IRCA) of 1986 prohibits employment of unauthorized aliens and requires employers to verify the employment eligibility of all new employees. I understand that any offer of employment with the Met is contingent upon my providing the documentation required by the IRCA as evidence of my personal identity and authorization to work in the United States. If verification becomes necessary, I will be notified of the appropriate requirements. I certify that the information provided on this application is true and complete to the best of my knowledge. I understand that any false answers or statements made by me on this application or any supplement thereto may be grounds for refusal of employment or, if employed, may be ground for immediate discharge. I understand that this is an application for employment and that no offer of employment is being hereby extended. I understand that except as otherwise provided in a collective bargaining agreement or a written employment agreement signed by an authorized representative of the Met, any employment with the Met is “at will” and will not be for any fixed period of time, and that, if employed, I may resign at any time for any reason, or the Met may terminate my employment at any time for any reason. optional
Written answers (9)
- Please describe how your education and experiences qualify you for this position. If you are an internal candidate, please take time to discuss your experience at the Met, and specifically, how it relates to the position for which you are applying.
- What is your desired salary?
- How did you hear about this position?
- Were you referred to this position by someone? If so, by whom?
- Do you have a relationship with anyone working with the Opera? If so, please list their name(s) and describe your relationship(s) with them.
- As of today, are you authorized to work in the United States in this position? Proof of such authorization will be required as a condition of your employment.
- Please provide a professional reference. Include the name, company, address, relationship to you, phone number and email address of the reference.
- Please provide a professional reference. Include the name, company, address, relationship to you, phone number and email address of the reference.
- Please provide a professional reference. Include the name, company, address, relationship to you, phone number and email address of the reference.