STAFF - Director of Financial Aid

DIRECTOR OF FINANCIAL AID

DEPARTMENT: ENROLLMENT MANAGEMENT

CLASSIFICATION: FULL-TIME STAFF

SHIFT: Monday-Friday, 8:00am – 5:00pm. Some evenings and weekends

SUMMARY: The Director of Financial Aid supports the administration and delivery of financial aid

programs by ensuring compliance with federal, state, and institutional regulations while providing high

quality service to students and families. This role oversees daily financial aid operations, counseling

students on aid eligibility and options, managing verification and awarding processes, and supporting

staff training and supervision. The Director collaborates with internal departments to improve processes,

resolve complex cases, analyze data, and contribute to policy development, with a focus on accuracy,

efficiency, and student success.

REPORTS TO: Assistant Vice President of Enrollment Management

MAJOR DUTIES/RESPONSIBILITIES (may include but are not limited to):

• Administers federal, state, institutional, and private financial aid programs in compliance with all

applicable regulations and policies.

• Oversees verification, professional judgment, satisfactory academic progress (SAP), and special

circumstance reviews.

• Reviews, approves, and packages financial aid awards, including grants, scholarships, loans, and

work-study.

• Ensures compliance with Title IV regulations, audits, program reviews, and institutional policies.
• Supervises, trains, and evaluates financial aid staff and student employees.
• Resolves complex or escalated financial aid cases and responds to inquiries requiring advanced knowledge.
• Collaborates with Admissions, Registrar, Student Accounts, and other campus offices to ensure

accurate and timely aid delivery.

• Develops, implements, and documents financial aid policies and procedures.
• Monitors deadlines, workflows, and processing timelines to ensure efficient operations.
• Analyzes financial aid data, prepares reports, and supports strategic planning and decision

making.

• Participates in outreach activities, workshops, orientations, and financial literacy programs.
• Manages the student information systems and financial aid software in regard to the packaging

and awarding of all financial aid.

• Supports scholarship administration and coordination with internal and external

stakeholders.

• Stay current on regulatory changes and best practices in financial aid administration.
• Demonstrated experience with financial aid awarding and disbursement of funds, including

grants, scholarships, loans, and work-study.

• Strong understanding of disbursement rules, return of Title IV (R2T4), reconciliation processes,

and coordination with student accounts or registrar functions.

• Knowledge of Common Origination and Disbursement (COD) and Pell and Direct Loan

reconciliation

• Experience collaborating with Student Accounts/Registrar on disbursement schedules, refunds,

and reconciliation.