Director of Financial Aid

Who We Are:

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Eastern Massachusetts and beyond. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to education and level the playing field for aspiring talent with meager financial means.

Today, Franklin Cummings Tech continues to build on that legacy by offering post-secondary education in high-demand technical and skilled trade fields that lead to excellent careers. Our majors intentionally focus on select industries connected to sustainability and the clean energy transition including electric vehicle technology, smart manufacturing, practical electricity, power engineering, heat pumps/HVAC, biotechnology, automation, construction management, and more.

With a mission to deliver transformative technical and trade education that leads to economic advancement, we offer a unique mix of certificate and degree-granting programs that appeal to enterprising students and respond to employer’s demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation.

Last year, Franklin Cummings Tech educated more than 1,000 learners across three student types: 1) certificate and degree seekers, 2) continuing education clients, and 3) high schoolers pursuing early college. As further evidence that our mission holds resonance, this year the college tracked a 25% year-over-year jump in fall new student enrollment and applications soared.

We seek team members who are optimistic, entrepreneurial, data-informed, and excited about the prospect of continuing to strategically increase student success outcomes and total enrollment from 1,000 learners today to at least 1,500 learners by 2030. Join us in this mission-driven work!

Position Summary:

The Director of Financial Aid provides strategic leadership for the College's financial aid operations, ensuring regulatory compliance while delivering exceptional student experience that supports enrollment, persistence, and completion. The position oversees the administration of all federal, state, institutional, and scholarship aid programs, manages the College's partnership with its outsourced financial aid service provider, and leads the continuous improvement of financial aid policies, systems, and business processes. As a key member of the Enrollment Services leadership team, the Director collaborates closely with Admissions, Student Accounts, the Registrar, Student Affairs, Finance, Information Technology, Academic Affairs, and external agencies to remove financial barriers and advance the College's enrollment and student success goals.

Essential Functions and Responsibilities:

The following duties are representative of the work performed in this position. Other duties may be assigned based on organizational needs.

Strategic Leadership & Financial Aid Administration:

• Provide strategic leadership for the College's financial aid operation in support of institutional enrollment, retention, and student success goals.
• Direct the administration of all federal, state, institutional, and private financial aid programs in accordance with applicable regulations and College policies.
• Develop, implement, and continuously improve financial aid policies, procedures, and business processes.
• Monitor departmental performance using data and key performance indicators to improve service delivery, operational efficiency, and student outcomes.
• Support institutional planning by providing financial aid expertise, analysis, and recommendations to senior leadership.

Compliance, Operations & Technology:

• Ensure compliance with all federal, state, accrediting agency, and institutional financial aid regulations, policies, and reporting requirements.
• Oversee verification, satisfactory academic progress (SAP), professional judgment reviews, Return of Title IV (R2T4) calculations, audits, program reviews, and required federal and state reporting.
• Oversee the administration and continuous improvement of financial aid systems, including Jenzabar J1, PowerFAIDS (or successor platform), and other technologies supporting financial aid operations.
• Ensure the integrity, accuracy, security, and confidentiality of student financial aid data and records.
• Recommend and implement operational improvements that increase efficiency and enhance the student experience.

Partnership & Team Leadership:

• Provide leadership, coaching, and performance management for assigned financial aid staff, fostering a collaborative, student-centered, and high-performing team.
• Direct and evaluate the College's outsourced financial aid partner (FA Solutions), establishing performance expectations, monitoring service levels, and ensuring compliance with contractual obligations.
• Coordinate workflow and communication between internal departments and external partners to ensure timely and accurate financial aid processing.
• Promote cross-functional collaboration across Enrollment Services and the College to achieve shared student success goals.

Student Success & Enrollment Collaboration:

• Ensure students and families receive accurate, timely, and compassionate financial aid counseling throughout the enrollment lifecycle.
• Collaborate with Admissions, Student Accounts, the Registrar, Student Affairs, Finance, Academic Affairs, and other campus partners to remove financial barriers and improve enrollment, persistence, and completion.
• Develop and support financial literacy initiatives, FAFSA completion events, outreach programs, and educational workshops that promote informed financial decision-making.
• Serve as the College's subject matter expert on financial aid regulations, policies, and student financing options.

Communication, Assessment & Continuous Improvement:

• Analyze operational and student success data to identify trends, improve processing timelines, and enhance service delivery.
• Prepare reports and presentations for institutional leadership and external agencies regarding financial aid operations, compliance, and performance.
• Lead change management initiatives that strengthen financial aid services, improve cross-functional processes, and support institutional strategic priorities.
• Perform other related duties as assigned.