Director of Food and Beverage

Nestled on the northern tip of Isle of Palms, a barrier island just off the South Carolina coast, Wild Dunes Resort spans 1,600 acres of oceanfront beauty. The resort offers a diverse collection of accommodations, including Sweetgrass Inn, Boardwalk Inn, and Residences at Sweetgrass.

Located about 30 minutes from historic downtown Charleston, Wild Dunes Resort, a Destination by Hyatt, brings together flexible meeting and event spaces with the best of the Lowcountry. Guests enjoy two championship Tom Fazio golf courses, award-winning tennis and pickleball, The Spa at Sweetgrass, 2.5 miles of pristine beachfront, extensive recreation, and a distinctive collection of dining experiences.

Consistently recognized by leading travel publications and industry organizations, Wild Dunes Resort is a premier coastal destination for leisure travel, meetings and events, golf getaways, weddings, and group experiences.

Position Summary

At Hyatt, we believe our guests choose Hyatt because of our dedicated associates who deliver exceptional service and meaningful experiences. As a member of the Resort Executive Committee, the Director of Food & Beverage serves as a key strategic and operational leader responsible for shaping the resort's food and beverage vision while driving exceptional guest satisfaction, colleague engagement, and financial performance.

Reporting directly to the Managing Director, this highly visible leadership role oversees front of house food and beverage operations across the resort, including restaurants, bars and lounges, banquet and catering operations, in-room dining, and seasonal outlets. The Director of Food & Beverage partners closely with the Director of Culinary Operations and resort leadership to deliver innovative dining experiences while maximizing revenue, operational efficiency, and profitability.

Essential Responsibilities

Strategic Leadership & Operations

• Provide overall leadership and direction for front of house food and beverage operations across the resort.
• Works closely with the Director of Culinary Operations to ensure seamless food and beverage experience.
• Develop and execute short- and long-term strategic plans that support the resort's business objectives and guest experience goals.
• Serve as an active member of the Resort Executive Committee, contributing to the overall success and strategic direction of the property.
• Lead operational excellence initiatives focused on service standards, quality, efficiency, and profitability.
• Evaluate and implement innovative dining and beverage concepts that enhance the resort's competitive position and guest experience.

Financial Management

• Develop, manage, and achieve annual operating budgets, forecasts, and business plans.
• Drive revenue growth while effectively managing expenses, labor costs, and operational efficiencies.
• Monitor and analyze financial performance, identifying opportunities to improve profitability and operational effectiveness.
• Oversee inventory controls, purchasing programs, payroll management, and cost containment initiatives.
• Ensure accurate forecasting and reporting for all food and beverage operations.

Guest Experience & Service Excellence

• Champion a culture of hospitality that delivers exceptional guest experiences and memorable service.
• Maintain Hyatt, and department service standards throughout all food and beverage venues.
• Analyze guest feedback and implement continuous improvement initiatives to enhance satisfaction scores.
• Resolve guest concerns promptly and professionally while fostering positive guest relationships.

Talent Leadership & Development

• Recruit, develop, coach, and retain high-performing food and beverage leaders and team members.
• Foster a culture of accountability, collaboration, engagement, and professional growth.
• Conduct performance evaluations, succession planning, and leadership development initiatives.
• Promote diversity, equity, inclusion, and belonging throughout the department.
• Lead colleague recognition and engagement efforts to maintain a positive workplace culture.

Quality & Compliance

• Partner closely with culinary leadership to maintain exceptional food quality, presentation, and consistency.
• Ensure compliance with all local, state, and federal regulations, including health, sanitation, and safety requirements.
• Conduct regular operational inspections and quality assurance reviews.
• Maintain Hyatt brand standards and corporate compliance expectations across all outlets.
• Ensure appropriate food safety, beverage controls, and risk management practices are consistently followed.

Cross-Functional Collaboration

• Collaborate with Sales, Marketing, Events, Recreation, Golf, Rooms Operations, and other departments to create seamless guest experiences.
• Partner with corporate and regional leadership on strategic initiatives and operational goals.
• Support resort-wide programming, special events, and revenue-generating opportunities.