Director of Food & Beverage

· Direct and oversee all Food and Beverage operations across the property, including restaurants, bars, lounges, and gaming floor beverage service.

· Ensure all outlets operate efficiently while delivering exceptional guest service consistent with company standards.

· Develop, implement, and maintain service standards, operating procedures, and departmental policies.

· Monitor daily operations to ensure quality, cleanliness, and compliance with operational standards.

· Evaluate and improve service processes to enhance guest satisfaction and operational efficiency.

· Ensure compliance with all health department regulations, food safety standards, responsible alcohol service laws, and company policies.

· Develop and manage departmental budgets, forecasts, and financial performance goals.

· Monitor and control revenue, labor costs, food costs, and beverage costs to ensure profitability.

· Analyze financial reports and operational data to identify trends, opportunities, and areas for improvement.

· Implement strategies to increase revenue, control expenses, and improve operational performance.

· Oversee purchasing, vendor relationships, and inventory management to maintain appropriate product levels and cost control.

· Recruit, hire, train, and develop Food and Beverage team members at all levels.

· Provide leadership, coaching, and mentorship to managers and supervisors to build a strong leadership team.

· Establish performance expectations and conduct performance evaluations for departmental staff.

· Promote a culture of accountability, professionalism, teamwork, and guest-focused service.

· Ensure consistent training programs are implemented to maintain service excellence and operational standards.

· Address guest concerns or service issues promptly and professionally to ensure guest satisfaction.

· Monitor guest feedback and implement improvements to enhance the overall dining and beverage experience.

· Manage departmental scheduling, labor planning, and workforce productivity to maintain efficient operations.

· Ensure team members maintain required certifications including food safety and responsible alcohol service certifications.

· Maintain safe work practices and ensure compliance with workplace safety regulations.

· Collaborate with executive leadership to align Food and Beverage operations with overall property goals and strategic initiatives.

· Coordinate with marketing, gaming, hotel, and events teams to support promotions, events, and property-wide guest experiences.

· Prepare operational reports, performance analyses, and updates for executive leadership.

· Perform additional duties and responsibilities as assigned by the Assistant General Manager.

· Working Conditions & Environment:

· Work is performed in a fast-paced casino and hospitality environment.

· The work environment may include loud noise from gaming machines, music, and guest activity.

· Exposure to secondhand smoke may occur in designated gaming areas.

· Position requires standing and walking for extended periods of time.

· Must be able to lift and carry items weighing up to 60 pounds.

· Must be able to work all shifts including evenings, weekends, and holidays.

· Requires frequent interaction with guests, team members, and management in a high-traffic environment.

· Level of Authority & Restrictions:

· Direct supervision of Food and Beverage Manager, Supervisors, and Executive Chef.

· Indirect supervision of all Food and Beverage team members.

· Responsible for hiring, training, scheduling, coaching, performance evaluations, and disciplinary actions within the department.

· Ensures proper staffing levels to support operational demands.

· Develops leadership capabilities within the management team to support succession planning and operational continuity.

· Must be at least 21 years of age.

· Bachelor’s degree in Hospitality Management, Business Administration, or related field required. Master’s degree preferred. Double the required work experience indicated in requirements 3 and 4 below may be considered as acceptable fulfillment of this requirement.

· Minimum of seven (7) years of progressively responsible experience in Food and Beverage operations.

· Minimum of five (5) years of leadership or management experience in hospitality, resort, casino, or restaurant operations.

· Demonstrated experience managing multiple food and beverage outlets and large service teams preferred.

· Strong financial management experience including budgeting, forecasting, and cost control.

· Must possess and maintain a current Food Handler’s Card as required by local health regulations.

· Must possess and maintain a valid Responsible Beverage Service (RBS) certification in accordance with California ABC requirements.

· Strong leadership, organizational, and communication skills.

· Ability to analyze operational and financial data and make strategic decisions.

· Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.

· Must be legally authorized to work in the United States.

· Must successfully pass a pre-employment drug screening and criminal background check.

· Must comply with all company policies, gaming rules and regulations, including confidentiality requirements and workplace conduct standards

· Indian Preference will be observed in accordance with Tribal hiring policies.