Director of Fund Services

About the role

Lead Belltower’s Fund Services organization as we expand our institutional offering and bring more automation into daily operations.

This is an opportunity to transform fund administration at the intersection of AI and private markets. You’ll lead Belltower’s Fund Services organization as we expand our institutional offering and redesign how the work gets done. Working with Product and Engineering, you’ll help determine where AI can take on more of the work, where expert judgment matters most, and how both come together to deliver better service.

You will own delivery quality, controls, client experience, and team performance. You will lead experienced managers across onshore and offshore teams and work closely with Product and Engineering.

This is a hands-on leadership role, and success means: improving how the work gets done while keeping clients well served.

• Lead operational changes to make AI tooling work in practice: team responsibilities, controls, training, and measures of success.
• Develop managers, set clear accountability, and build the service capabilities needed for larger clients.
• Improve delivery times and productivity.
• Resolve root causes of errors and prevent repeat incidents.
• Use operational evidence to prioritize workflow changes and safe, useful automation with Product and Engineering.
• Keep the client’s experience at the center of operational decisions.

• Have built and scaled complex operations with financial, legal, tax, or compliance consequences.
• Are excited by the opportunity to reshape a complex service business with AI.
• Can explain the scale you managed and the results you delivered.
• Have led managers through meaningful change.
• Combine sound risk judgment with strong client instincts and practical technology experience.
• Have built or run strong control environments: preventive and detective controls, clear ownership, and evidence that holds up to audit.
• Can learn a complex domain quickly while working through experienced managers.

Fund administration experience is valuable, but we are open to adjacent backgrounds with a clear record of learning quickly. A CPA is not required.

Working Here

If you don’t meet every requirement above, we still encourage you to apply. We value complementary strengths and operators who learn by doing.

We operate out of hubs in New York City and San Francisco. For most roles on those teams, we work from the office at least two days per week (Tuesdays and either Wednesday or Thursday).

Compensation:
The compensation for this role consists of a competitive base salary, benefits, and equity package. The base salary for this role is $250,000+ annually but actual will vary based on a number of factors including a candidate’s professional background, experience, and location. Full details about our Total Rewards package will be provided during the recruitment process.