Director of Hospice Clinical Services

Lead with Compassion. Inspire Excellence. Transform Hospice Care at MorseLife.

About MorseLife

For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service.

We are proud to be recognized as a:

• Great Place To Work® Certified employer

• 5-Star Teaching Nursing Home

• Recipient of the Gold Seal Award from the Governor’s Panel on Excellence in Long-Term Care

At MorseLife, learning never stops. As a respected teaching organization, we proudly partner with leading colleges, universities, and healthcare training institutions to educate and mentor the next generation of healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams dedicated to excellence.

Our academic partners include:

• Academy for Nursing and Health Occupations

• Barry University

• Florida Atlantic University (FAU)

• Florida International University (FIU)

• Keiser University

• Lynn University

• Nova Southeastern University (NSU)

• Palm Beach State College (PBSC)

• South Florida Healthcare Institute

• South University

• University of Miami (UM)

Whether you’re beginning your career or bringing years of experience, you’ll find opportunities to learn, grow, and make a meaningful impact every day.

MorseLife by the Numbers

• 40+ years of serving South Florida seniors and their families

• 1,700+ dedicated team members united by a shared mission

• 5-Star Teaching Nursing Home recognized for excellence in care

• Great Place To Work® Certified workplace

• Gold Seal Award recipient from the Governor’s Panel on Excellence in Long-Term Care

• 11 academic partnerships helping educate tomorrow’s healthcare professionals

• Comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing,

Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services

• Mission-driven nonprofit organization committed to excellence, compassion, and innovation

Position Summary

The Director of Hospice Clinical Services is responsible for the overall effectiveness and quality of

clinical services provided to patients and families by managing the day-to-day operations and

guiding the strategic direction to ensure exceptional care while fostering growth and innovation.

Additionally, the Director will collaborate with Business Development to establish programs and

services that deliver great value to the patients, families, and referrals of MorseLife Hospice and

Palliative Care.

How You’ll Make an Impact

• Serves as the acting Hospice Director, when needed.
• Directs Coordinates and Oversees all clinical staff in admissions, discharges, transfers, and patient care services.
• Ensures quality and safe delivery of hospice services through adherence to policies, procedures, and regulatory requirements.
• Provide guidance, support, and counseling to team managers to enhance care quality.
• Manages the performance and development of clinical staff by overseeing orientation, training, performance management, and continuing education programs.
• Foster a culture of growth, excellence, and interdisciplinary collaboration among clinical staff.
• Monitors and manages operational data to adjust staffing, budgets, and resources.
• Maintain statistics, reports, and records to evaluate organizational activities and compliance.
• Ensure proper inventory and medical records management.
• Partners with business and sales teams to co-manage referral sources and promote hospice access.
• Engage with Senior Living Communities and other referral sources to support growth.
• Participates in senior leadership team discussions and decisions and collaborates on budget preparation and financial management with the Vice President of Hospice and Palliative Care.
• Ensures compliance with local, state, and federal laws, licensure, and accreditation standards.
• Leads efforts in Quality Assessment and Performance Improvement (QAPI) with quarterly and annual reviews.
• Handle surveys and audits by external agencies and address related issues.
• Assist in developing organizational goals and policies.
• Stay informed about advancements in hospice care and share best practices with staff.
• Promote hospice referrals with urgency and a culture of "yes."
• Engage clinical staff to support growth initiatives and strengthen community relationships.
• Manage conflict resolution and complaint handling to improve patient and caregiver satisfaction.
• Performs all other duties as assigned.

What You’ll Bring

To perform this job successfully, an individual must be able to perform each primary function

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required.

• Master's degree preferred, or a bachelor's degree from a four-year program from an

accredited college or university.

• 3 to 5 years of hospice management experience.

• Strong administrative skills including computer/software abilities.

Certificates, Licenses, Registrations

• Valid State of Florida Registered Nurse (RN) License
• Valid CPR Card