Director of Hospitality and Premium Experiences

The Director of Hospitality & Premium Experiences serves as the departmental leader for hospitality operations and development communications. This position oversees all premium hospitality spaces, game-day hospitality operations and staffing while ensuring a best-in-class experience for Kansas Athletics donors and guests.

1. Lead all Development hospitality operations and premium experience initiatives;
2. Oversee all premium hospitality spaces and donor hospitality environments, ensuring consistent delivery of exceptional guest experiences;
3. Lead development communications for donor-facing correspondence, event communications, and coordination of messaging across the development team;
4. Supervise and coordinate student workers and graduate assistants (GAs) supporting hospitality and event operations, including scheduling, training, and day-to-day direction;
5. Serve as the primary point of contact for K Club items, coordinating logistics and communication for those functions;
6. Provide events support for Development signature events and donor functions, assisting with planning, logistics, and on-site execution;
7. Partner with the Director of Signature Events & Stewardship to coordinate travel logistics, hotel accommodations, transportation, and hospitality arrangements for donor groups;
8. Supervise and provide leadership to one Development Coordinator, including delegation of duties, training, and performance management;
9. Oversee the hospitality budget, working with the gift administrator to process payments;
10. Recommend and implement strategies to increase donor engagement and operational efficiency;
11. Other work-related duties as assigned by the Athletics Director or their designee.