Director of Housekeeping

About the role

PBS Facility Service is seeking an experienced and results-driven Director of Housekeeping to oversee and manage all housekeeping operations within a nursing home setting. This role ensures the cleanliness, safety, and overall quality of the facility, directly contributing to the well-being of residents, staff, and visitors. The Director of Housekeeping will lead the housekeeping team, maintain compliance with infection-control standards, manage departmental budgets, and uphold PBS Facility Service’s commitment to excellence in healthcare facility management.

What you will do

Leadership and Supervision

· Supervise all housekeeping staff to ensure cleanliness and safety across multiple sites.

· Participate in the recruitment, hiring, training, evaluation, and discipline of housekeeping personnel.

· Develop work schedules, assign tasks to staff, and monitor performance to meet facility standards.

· Provide individual guidance and motivation to employees to foster a culture of excellence and accountability.

Site Assessment and Setup

· Assess the housekeeping needs of multiple locations to ensure consistent and high-quality standards.

· Plan and implement housekeeping operations at new sites, including staffing, equipment, and supply requirements.

· Establish protocols and processes to achieve operational excellence at all managed sites.

Operations Management

· Conduct regular inspections of resident rooms, common areas, and facility grounds to ensure cleanliness and compliance with infection-control procedures.

· Plan, coordinate, and oversee housekeeping projects and special cleaning assignments.

· Assign equipment to staff and monitor its use, ensuring that all equipment is clean and in working condition at all times.

· Assist housekeeping staff with tasks when necessary to meet operational demands.

· Oversee systems and infrastructure supporting laundry services, ensuring they meet operational needs.

· Maintain laundry equipment and ensure proper environmental conditions for safe and effective operations.

· Monitor laundry services to ensure compliance with infection control standards and health regulations.

Safety and Compliance

· Maintain high standards of cleanliness and safety throughout the facility in compliance with infection-control regulations.

· Ensure that all cleaning processes align with established health and safety protocols.

· Respond to resident and visitor complaints promptly, addressing any housekeeping-related concerns effectively.

·

 Administrative Duties

· Order and maintain inventory of cleaning supplies and equipment.

· Develop and manage the departmental budget, monitor expenses, and identify cost-saving opportunities.

· Process work orders, approve employee timesheets, and generate departmental reports.

 Collaboration and Communication

· Report items in need of repair or maintenance to appropriate personnel and ensure timely resolutions.

· Attend and participate in departmental meetings, training sessions, and professional development courses.

· Communicate effectively with residents, families, and staff to foster a positive environment.

What it takes to be successful

· High school diploma or equivalent required; further education in hospitality or management is a plus.

· Proven leadership experience in housekeeping and environmental management, in a healthcare or long-term care setting.

· Ability to oversee and manage housekeeping operations across multiple sites.

· Expertise in assessing and setting up housekeeping operations at new facilities.

· Strong work ethic, drive for quality and customer service, and problem-solving skills.

· Excellent written and oral communication skills, with the ability to handle complaints and resolve conflicts.

· Strong administrative and organizational skills, with the ability to prioritize and manage multiple responsibilities.

· Ability to function effectively under stressful conditions and maintain composure.