Director of Human Resources

JOB SUMMARY: (Brief Statement of Purpose)

Directs the overall administration, coordination, and evaluation of the Human Resources function and assists with the operational activities of the Business Services Department.

DISTINGUISHING CHARACTERISTICS:

This classification is responsible for management & leadership in adherence to the agency’s policies & procedures, mission and vision within Human Resources and the operational aspects of Business Services.

DUTIES/RESPONSIBILITIES: (illustrative only- Work assignments may vary and will be communicated to the employee by the supervisor.)

Business Services:

• Assists with the provision of strategic oversight and operational priorities for Business Services to ensure efficient, effective, and customer-focused departmental operations.
• Provides leadership, direction, and support in the coordination of administrative functions, ensuring alignment with organizational goals, policies, and regulatory requirements.
• Collaborates regularly with the Director of Business and Finance on matters related to Business Services operations, workers’ compensation, unemployment claims, employee benefits cost analysis, budgeting, and financial planning initiatives.
• Partners with organizational leaders to evaluate operational needs, identify opportunities for improvement, and implement solutions that enhance efficiency and service delivery.
• Oversees the development, implementation, and continuous improvement of administrative processes, systems, and procedures to support agency operations.
• Ensures effective coordination and communication between Business Services, Human Resources, Finance, and other departments to promote operational consistency and collaboration.

Human Resources:

• Develops and execute an annual HR strategy that aligns with internal organization goals.
• Develops staffing plans, succession plans and talent strategies
• Leads investigations involving employee complaints, harassment, discrimination, retaliation, workplace misconduct and policy violations.
• Oversees disciplinary actions, performance improvement plans and terminations.
• Ensures consistent development and application of policies across departments.
• Ensures compliance with federal, state, and local employment laws.
• Monitors changes to FLSA, FMLA, ADA, OSHA, Arizona employment laws, minimum wage requirements, sick leave, applicable leave laws, among others.
• Ensures compliance with minimum wage and overtime requirements.
• Oversees medical, dental, life, and other employment benefit programs.
• Leads annual open enrollment.
• Evaluates opportunities to improve benefits while controlling organizational costs.
• Coordinates workers’ compensation administration and claims.
• Develops HR reporting and dashboards.
• Responsible for the full implementation and integration of UKG, specifically, HRIS security, roles/permissions, payroll/HR integrations, reporting and system configuration.
• Ensures compliance with hiring and background check requirements.
• Coordinates required compliance training.
• Tracks mandatory training completion.
• Develops initiatives to improve employee engagement and retention.
• Among other duties.

KNOWLEDGE & SKILLS:

• Intermediate to Advanced proficiency with Microsoft Office, including Microsoft Word, Excel, Outlook, Access, etc.
• Specialized accounting software and report writers [Sage 50, Employee Navigator, UKG]; proprietary software and report writers [DDDEZ]
• Organizational development, human resources and program operations
• Proven experience in all aspects of HR Administration
• Recruiting and Training
• Benefits management
• Legal/regulatory
• Strategic Planning
• Ability to effectively interface with strategic agency partners within HR and Business Services responsibilities

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, with a minimum of five years of progressive human resources management experience and/or training; or an equivalent combination of education, experience, and professional development.
• Must successfully complete and maintain required fingerprint clearance and criminal background screening.
• Demonstrated proficiency in Microsoft Office Suite, including Microsoft Word, Excel, Outlook, and other related applications.

INTELLECTUAL AND EMOTIONAL REQUIREMENTS:

• Represents the agency in a professional, respectful, and positive manner while serving as an ambassador of the organization’s mission, values, and reputation.
• Interacts effectively and compassionately with individuals with intellectual and developmental disabilities, promoting dignity, inclusion, independence, and person-centered support.
• Demonstrates a strong commitment to the principles of normalization, self-determination, individual choice, and the organization’s commitment to excellence.
• Supports and advances the mission, vision, and philosophy of Chandler Gilbert Arc through daily actions, decision-making, and professional conduct.
• Demonstrates emotional intelligence by recognizing, understanding, and appropriately responding to the needs, perspectives, and reactions of others.
• Establishes and maintains positive, collaborative relationships with employees, leadership, individuals served, families, community partners, and external stakeholders.;
• Maintains a commitment to ongoing professional development and staying informed of best practices within human resources and the intellectual and developmental disabilities field.

PHYSICAL REQUIREMENTS:

• This position may require sitting for long periods at times, talking on the phone, standing, kneeling, stooping and long periods of concentration
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

OTHER REQUIREMENTS:

• Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence;
• This is Exempt, Salary position with a minimum requirement of 32 hours per week.

BENEFIT:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement