DIRECTOR OF HUMAN RESOURCES

Job Summary

The Director of Human Resources is responsible for developing, implementing, and managing all aspects of Hope Haven's human resources operations, including recruitment and retention, employee relations, compensation and benefits administration, performance management, training and development, HR compliance, and personnel policy administration. This position provides strategic leadership for workforce planning and organizational development in support of Hope Haven's mission of serving individuals with intellectual and developmental disabilities and other vulnerable populations. The Director of Human Resources collaborates closely with executive, clinical, program, and finance leadership to ensure a qualified, engaged, and compliant workforce, and to support the organization's ongoing operational and financial sustainability.

Essential Functions

Human Resources Strategy & Leadership

• Develop and implement a comprehensive human resources strategy aligned with Hope Haven's mission and operational goals.
• Establish protocols to ensure consistent, compliant, and effective HR practices across the organization.
• Monitor workforce trends and report HR metrics and initiatives to leadership.
• Develop HR goals and performance improvement initiatives.
• Support organizational sustainability through effective workforce planning and talent management.

Recruitment & Retention

• Oversee recruitment, screening, interviewing, and hiring processes for all positions.
• Develop and maintain job postings, job descriptions, and recruitment marketing materials.
• Partner with program and department leaders to forecast staffing needs and address turnover.
• Develop and implement strategies to improve employee retention and engagement.
• Manage onboarding and new hire orientation processes.

Employee Relations & Compliance

• Serve as the primary point of contact for employee relations matters, complaints, and workplace concerns.
• Conduct or oversee workplace investigations and recommend appropriate resolutions.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain and update employee handbook, personnel policies, and procedures.
• Advise supervisors and managers on performance management, disciplinary action, and terminations.

Compensation, Benefits & HRIS

• Administer employee benefits programs, including health insurance, retirement plans, and leave programs.
• Coordinate open enrollment and serve as liaison with benefits brokers and vendors.
• Maintain and evaluate compensation structures for internal equity and market competitiveness.
• Maintain accurate and confidential employee records within the HRIS/HCM system.
• Oversee payroll-related HR functions in coordination with Finance.

Training, Development & Performance Management

• Develop and coordinate employee training, including required compliance and professional development training.
• Administer the organization's performance evaluation process and provide guidance to supervisors.
• Support succession planning and leadership development initiatives.
• Track completion of mandatory trainings, certifications, and licensure requirements for staff.

Personnel Records, Credentialing & Regulatory Support

• Maintain compliant personnel files, including background checks, licensure, and required certifications.
• Support licensing, accreditation, and regulatory audits related to human resources and personnel documentation.
• Monitor compliance with background check, health screening, and credentialing requirements applicable to program staff.
• Ensure timely renewal of required certifications, trainings, and screenings for direct care and program staff.

Reporting & Organizational Support

• Develop reports related to staffing, turnover, recruitment, and workforce trends.
• Analyze HR performance metrics and identify improvement opportunities.
• Communicate human resources performance and initiatives to organizational leadership.
• Support budgeting, forecasting, and financial planning initiatives related to staffing and compensation.

Supervisory Responsibilities

Provides leadership, supervision, coaching, and performance oversight for the HR Assistant. Responsible for staff development, workflow management, operational accountability, training, performance management, and achievement of human resources department objectives.

Additional Responsibilities

• Participate in organizational planning and operational initiatives.
• Attend required meetings, trainings, and leadership activities.
• Support implementation of new HR programs, systems, and initiatives.
• Perform other duties within the scope of the position as assigned.

Physical Demands

• Keyboarding
• Walking
• Sitting
• Lifting

Work Environment

Work is performed primarily in an office and administrative environment. Regular interaction with executive leadership, program and clinical staff, finance personnel, employees, benefits vendors, regulators, and community partners is expected. Extensive computer use, electronic documentation, and communication activities are required.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on organizational needs.

Equal Employment Opportunity Statement

Hope Haven is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to legally protected status. Employment decisions are based on qualifications, merit, and business needs.