Director of Human Resources

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

voco® Orchard Singapore is seeking a strategic and influential Human Resources Director to join its dynamic team! As Human Resources Director, you manage the people strategy of the hotel. including recruiting/employment, compensation, benefits, worker’s compensation, labor and employee relations, employee recognition programs and training for hotel employees. Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture.

RESPONSIBLE BUSINESS

• Create programs and events to foster a positive work environment for all employees (e.g. pep rallies, all employee meetings, excitement committees, health fairs, etc.). Support and administer the employee satisfaction survey in conjunction with Corporate Human Resources. Assist the General Manager and other department managers with developing action plans based on feedback. Facilitate feedback sessions.
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)
• Ensure compliance with employment laws, government agencies, and company policies and procedures. Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices.
• Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process. Advise Corporate Human Resources of any potentially serious issues.
• Design and facilitate effective training and development programs for employees. Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives. Coach managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
• Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures.
• In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements.
• May coordinate and administer locally developed specialized recognition programs.
• Perform other duties as assigned and may serve as “manager on duty” as required.

FINANCIAL RETURNS

• Control expenses within the HR department. Participate in the preparation of the annual operating budget and financial plans which support the overall objectives of the hotel.

OUR PEOPLE

• Identify, recruit, and make hiring recommendations for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
• Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
• Plan and assign work of the Human Resources staff. Advise staff of formal policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

• Interact with external and internal contacts where required.

What we need from you

• Bachelor’s degree in Human Resources, Communications, Hospitality or Business Management.
• At least 8 years working experience in Human Resources with experience in a similar position in the hospitality industry.
• Proven experience in leading and developing a team of Human Resources professionals.
• Strong proficiency in Microsoft Office and working knowledge of Timesoft.
• Confident communicator with strong interpersonal, influencing and relationship-building skills.
• Strong business acumen with the ability to translate HR practices into practical solutions that support business needs.
• Comfortable using HR tools, systems and technology to improve efficiency and the employee experience.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.