Director of Individual Homelessness
Summary
Oversee shelter and warming center programs for unhoused individuals, ensuring compliance, staff supervision, and trauma-informed care while managing budgets and community partnerships.
Role Purpose: Reporting to the Deputy Executive Director, the Director of Individual Homelessness provides oversight to the Individual Shelter, Warming Centers Programs and all other services provided to unhoused individuals.
Responsibilities:
• Ensure all individuals are served are treated with dignity and respect.
• Ensure all services are provided in compliance with various funding sources.
• Model Housing Families and DEIB values to all staff and ensure all employees deliver services and foster a work environment consistent with these values.
• Oversee all programmatic and contract compliance elements of HFI’s Individual Shelter and Warming Center programs. This includes analyzing data to ensure services are reflective of population needs, all rehousing and service-related goals are being met and teams are fully staffed and well trained.
• Ensure principles of trauma informed care are embedded in program operations.
• Supervise a team of program managers, case managers and other program support staff. This includes hiring, training, team building, weekly supervision, and embedding principles and practices of equity, inclusion and belonging.
• Partner with property team to ensure shelter units meet habitability standards and maintenance needs are resolved.
• Audit data entered into HMIS software to ensure accurate records are maintained for all clients.
• Ensure proper service prioritization by auditing intake and waitlist triage.
• Serve as a member of the leadership team on resolving agency wide issues and implementing best practices.
• Compile program data for grant and fundraising opportunities.
• Work with finance team to establish program budgets and track expenses accordingly.
• Build and maintain relationships with community partners to maximize collaboration.
• Organize and participate in an on-call rotation with other shelter staff to respond to off-hour emergencies.
• Manage crises as they arise utilizing flexible approaches and a calm presence.
• Other duties as assigned.