Director of Information Technology

Title: Director, Information Technology

Classification: Exempt, Full-Time

Reports to: Global VP / COO

JOB DESCRIPTION

Summary/Objective

Wild Republic is seeking a Director of Information Technology to lead, build, and transform the company's global IT function. This is a new leadership role created to address critical infrastructure, staffing, and capability gaps identified by executive leadership as non-negotiable priorities on the company's critical path.

The Director of IT will inherit a small but committed team and be expected to rapidly scale capabilities, stabilize core systems, and establish IT as a strategic enabler of Wild Republic's global operations across North America, Europe, Australia, and India. This role requires a hands-on leader who can operate at the strategic level while rolling up their sleeves to solve immediate infrastructure and platform challenges.

Key Responsibilities

• IT Infrastructure & Operations Leadership
• Own and lead all global IT infrastructure, including network, hardware, security, and disaster recovery
• Assume full ownership of the IT function from the current consulting engagement (transitioning by 10/1/2026)
• Establish and enforce IT service levels, incident management, and escalation protocols
• Lead the build-out of a disaster recovery plan and business continuity framework
• Drive the laptop lifecycle management policy (36/48/60-month tiers already proposed and awaiting implementation)
• Evaluate and implement 24/7 global EDI/IT support coverage, including vetting managed service providers
• ERP & Business Systems
• Oversee Microsoft Dynamics 365 Business Central as the company's core ERP, including the in-progress BC Cloud upgrade (go-live targeted 9/4–9/7)
• Manage the EDI pipeline (Lanham) and ensure on-time processing with zero tolerance for missed SLAs
• Support CRM go-live for AU/EU (7/6) and USA (10/1)
• Drive scanner/WMS implementation for AU and EU in Q4
• Partner with the Director of Business Intelligence Operations on system governance, process standardization, and reducing dependency on external consulting partners
• Team Building & People Leadership
• Directly manage the existing IT team (Jon Brannon in NA; Bala and Abilash in India)
• Recruit and onboard the 2 approved Systems Support Analyst roles in India
• Support the hiring of a BC Functional Consultant to own business process governance and configuration standards
• Build a scalable IT org structure that supports a global, multi-region company
• Develop career paths, training plans, and performance standards for all IT staff

Governance, Security & Compliance

• Lead the AI Governance Policy rollout and ensure global compliance
• Establish and enforce role-based access controls, audit trails, and data security policies
• Own IT vendor management, licensing, and contract negotiations
• Ensure compliance with internal controls, separation of duties, and audit requirements

Global IT Strategy

• Develop a 1–3 year IT roadmap aligned with Wild Republic's global growth (NA, EU, AU, India)
• Partner with Operations, Finance, Marketing, and Supply Chain leadership to ensure technology enables business strategy
• Drive adoption of Microsoft 365 ecosystem (Teams, SharePoint, Copilot, Power Platform) across all regions
• Evaluate and recommend technology investments that reduce manual processes, improve reliability, and support scalability

Required Skills / Abilities

• 8+ years of progressive IT experience, with at least 3 years in a leadership or director-level role
• Hands-on experience with Microsoft Dynamics 365 Business Central (or NAV) — this is the company's ERP and the Director must understand it deeply
• Proven experience managing EDI systems, ERP upgrades, and cloud migrations
• Strong understanding of IT infrastructure — networking, security, disaster recovery, hardware lifecycle
• Experience building and leading IT teams in a global, multi-site environment
• Excellent project management skills — ability to manage multiple concurrent technology programs with hard deadlines
• Experience with vendor and consultant management, including managing external engagements to completion and transitioning to internal ownership

Preferred Qualifications

• Experience in consumer products, distribution, or manufacturing industries
• Familiarity with WMS (Warehouse Management Systems) and scanner-based warehouse operations
• Experience with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
• Knowledge of CRM platforms and multi-region deployments
• Experience managing offshore/distributed IT teams (India experience a strong plus)
• Background in AI governance, Copilot adoption, or digital transformation initiatives
• Microsoft certifications (Dynamics 365, Azure, or Security-related)

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.

EEO Statement

Wild Republic is an Equal Opportunity Employer. Applicants for employment, recruitment, hiring, training, transfer, promotion, pay, benefits, lay-off, demotion or termination of employment will be made without consideration of race, color, religion, sex, sexual orientation or preference, gender identity, national origin, age, disability, military status, ancestry, veteran status, or any other protected classification under applicable federal, state or local law.

Core Values

At Wild Republic, we strive to maximize the positive impact we make on our customers, community, and our planet. That's why we stand behind our core company values.