Director of IT - F/T
The salary range for this position: $54,814.50-$82,989.00
Pay will commensurate with qualifications & experience
Why Work for Goodwill Southern New England?!
- Retirement plan contributions
- Referral bonuses
- Tuition and gym reimbursement
- Emergency assistance funds
- Paid time off
- And more depending on position!
SUMMARY
The Director of IT is responsible for the strategic development and maintenance of the agency’s core information systems, cybersecurity posture, and emerging technology initiatives. This role spearheads innovation projects involving Artificial Intelligence (AI) and Business Intelligence (BI) to optimize both human services and donated goods retail operations. Additionally, the Director provides specialized technical support to the Director of Retail Technologies on a per-project basis to ensure enterprise-wide system cohesion.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Innovation & Emerging Tech: Lead the evaluation and implementation of AI and automation tools to enhance service delivery in human services and retail efficiency.
- Data Intelligence & Analytics: Develop and maintain business intelligence applications and databases to provide actionable insights into agency-wide performance.
- IT Security & Risk Management: Establish, monitor, and update security protocols and disaster recovery plans to ensure data accuracy, security, and regulatory compliance.
- Collaborative Retail Support: Provide technical expertise and surge capacity for retail technology projects on a per-project basis (e.g., system integrations or hardware rollouts).
- Infrastructure Management: Manage the planning, purchasing, and implementation of hardware and software across all agency locations.
- Perform other related essential duties as required or directed.
OTHER DUTIES
Must be able to maintain confidentiality of information related to security systems and other loss prevention strategies as related to interviews and investigations conducted throughout the organization.
SUPERVISORY RESPONSIBILITIES
Employee will directly supervise the agency’s IT department.