Job Summary

Under minimal supervision, directs and oversees the Information Technology operations of the agency. Provides executive leadership for enterprise technology strategy, cybersecurity, information governance, infrastructure, telecommunications, enterprise applications, project management, data management, cybersecurity risk management, and digital transformation initiatives.

Serves as the agency’s senior technology leader and principal advisor to executive leadership on technology planning, cybersecurity risk, information management, regulatory compliance, technology investments, business continuity, and emerging technologies.

The Director of Information Technology ensures that technology services, systems, information assets, and digital platforms are secure, reliable, accessible, resilient, compliant, and aligned with the agency’s mission, strategic goals, clinical operations, administrative functions, and business objectives while supporting high-quality service delivery throughout the organization.

Essential Functions

Technology Leadership and Strategic Planning

• Directs and oversees all information technology resources and operations of the agency.
• Develops and executes a comprehensive technology strategy and multi-year technology roadmap aligned with organizational priorities.
• Plans, organizes, monitors, and evaluates information technology operations to ensure effectiveness, efficiency, security, and regulatory compliance.
• Leads technology modernization and digital transformation initiatives that enhance organizational effectiveness and service delivery.
• Advises executive leadership regarding technology planning, budgeting, investments, risks, resource allocation, and emerging trends.
• Supports organizational strategic planning and operational excellence initiatives.
• Evaluates emerging technologies, automation solutions, artificial intelligence applications, and other innovations for organizational benefit and risk.

Infrastructure and Enterprise Systems Management

• Provides leadership for network infrastructure, cloud environments, telecommunications, enterprise applications, hardware management, software platforms, and technical support services.
• Directs information technology projects from planning through implementation, evaluation, and continuous improvement.
• Oversees enterprise application administration, systems integration, application governance, and technology lifecycle management.
• Establishes measurable service levels, performance standards, operational metrics, and executive reporting processes.
• Coordinates technology activities with internal departments, vendors, consultants, government agencies, and community partners.

Cybersecurity and Information Security

• Provides executive oversight of cybersecurity governance, information security programs, risk management activities, incident response, and security awareness initiatives.
• Develops, implements, and maintains information security policies, standards, procedures, and controls.
• Ensures appropriate safeguards are maintained to protect electronic protected health information (ePHI), personally identifiable information (PII), confidential business information, and organizational technology assets.
• Oversees cybersecurity risk assessments, vulnerability assessments, remediation activities, audit responses, and corrective action plans.
• Coordinates organizational responses to cybersecurity incidents, suspected breaches, ransomware events, and information security threats.
• Promotes cybersecurity awareness and security best practices throughout the organization.

Information Governance and Compliance

• Provides leadership for information governance, data management, reporting, analytics, and business intelligence initiatives.
• Supports organizational compliance with HIPAA, HITECH, ADA accessibility requirements, cybersecurity standards, records retention requirements, and other applicable federal and state regulations.
• Ensures agency technology operations remain compliant with accreditation standards, contractual obligations, and regulatory requirements.
• Establishes governance processes supporting accountability, transparency, and organizational objectives.

Business Continuity and Disaster Recovery

• Develops and maintains business continuity, disaster recovery, backup, and technology resilience programs.

• Ensures critical systems remain operational and recoverable during disruptions or emergencies.
• Coordinates testing, validation, and continuous improvement of disaster recovery and continuity plans.
• Provides leadership during major technology outages and emergency response situations.

Financial and Vendor Management

• Oversees technology budgets, procurement activities, vendor contracts, software licensing, and strategic technology partnerships.
• Monitors technology expenditures and resource utilization.
• Evaluates technology investments and return on investment opportunities.
• Negotiates and manages contracts with vendors, service providers, consultants, and technology partners.

Required Knowledge & Skills

• Advanced knowledge of information technology operations, infrastructure, networking, cloud computing, systems administration, cybersecurity, and enterprise applications.
• Knowledge of healthcare technology environments and information systems supporting clinical and administrative operations.
• Knowledge of HIPAA, HITECH, cybersecurity regulations, privacy requirements, records retention requirements, and applicable federal and state laws.
• Knowledge of information governance, data management, analytics, business intelligence, and reporting systems.
• Knowledge of cybersecurity frameworks, risk management methodologies, vulnerability management, identity and access management, and incident response practices.
• Knowledge of disaster recovery planning, business continuity management, and technology resilience strategies.
• Knowledge of technology budgeting, procurement, vendor management, and contract administration.
• Knowledge of project management methodologies and enterprise technology implementation practices.
• Ability to analyze complex business and technology challenges and implement effective solutions.
• Ability to communicate technical and cybersecurity concepts to executive leadership, governing bodies, regulators, and non-technical stakeholders.
• Ability to develop strategic plans and translate organizational priorities into actionable initiatives.
• Ability to lead organizational change and technology adoption efforts.
• Ability to manage multiple priorities, large-scale initiatives, and competing deadlines simultaneously.