Director of IT
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Summary
A strategic, hands-on Director of IT who owns Plum Gas Solutions' technology roadmap and aligns IT services, applications, and security with business goals and parent-company (SGH) standards. Day to day this means overseeing Microsoft 365/Entra ID/Azure environments, IT support operations, cybersecurity and compliance, vendor and budget management, and leading IT staff and projects.
Director of IT
Summary/Overview
A strategic and hands-on technology leader responsible for aligning Plum Gas Solutions’ technology environment, services, applications, and security practices with Plum’s business objectives and Simon Group Holdings (SGH) IT standards. This role owns Plum’s technology roadmap and operating model while coordinating shared infrastructure, service desk, cybersecurity, applications, vendors, and project resources across SGH. The role serves as the primary technology partner for Plum leadership and ensures that Plum receives reliable, secure, supportable, and scalable technology services.
Responsibilities and Duties:
Technology Strategy and Business Partnership
- Develop and maintain Plum’s technology roadmap, priorities, and investment plan in alignment with Plum business objectives and SGH IT strategy.
- Serve as the primary technology advisor to Plum leadership and coordinate decisions involving business applications, infrastructure, security, data, and vendors.
- Translate Plum business needs into clear technology requirements, priorities, risks, and decisions for executive leadership.
IT Operating Model and Support Services
- Define and manage the operating model between Plum, SGH IT, the centralized help desk, local or regional support resources, and third-party providers.
- Ensure Plum users have a clear path for onboarding, offboarding, access requests, incidents, service requests, and escalations.
- Establish and monitor service expectations, ticket quality, response times, recurring issues, and user satisfaction.
- Ensure support work is documented and performed through approved IT service-management, change-management, and escalation processes.
Microsoft 365, Identity, and End-User Technology
- Oversee Plum’s Microsoft 365, Entra ID, Teams, SharePoint, endpoint, device, licensing, and collaboration requirements in accordance with SGH standards.
- Coordinate tenant, domain, mailbox, data, permissions, device enrollment, and collaboration changes with SGH IT and approved implementation partners.
- Ensure Plum hardware, software, user accounts, access rights, and technology assets are inventoried, supported, secured, and lifecycle-managed.
Applications, Data, and Integration
- Own the governance and support model for Plum business applications, portals, data sources, integrations, and externally developed solutions.
- Evaluate application architecture, APIs, authentication, data access, hosting, supportability, documentation, and long-term ownership before implementation.
- Coordinate with developers, vendors, and business owners to ensure solutions comply with SGH security, data, identity, change, and support requirements.
- Partner with application and infrastructure teams to improve data integration, reporting, performance, availability, and operational support.
Cybersecurity, Risk, and Compliance
- Ensure Plum technology operations align with SGH cybersecurity policies, access controls, security awareness requirements, vulnerability management, and compliance practices.
- Identify and escalate technology, access, vendor, data, and process exceptions through the appropriate SGH governance path.
- Coordinate security assessments, incident response, disaster recovery, business continuity, and remediation activities for Plum systems and users.
Vendor, Budget, and Asset Management
- Manage Plum technology vendors, consultants, developers, hosting providers, and support partners in coordination with SGH procurement and IT leadership.
- Support technology budgeting, forecasting, license optimization, contract review, and cost-management decisions.
- Maintain visibility into Plum technology inventory, recurring costs, contracts, licenses, service obligations, and renewal dates.
Projects, Adoption, and Continuous Improvement
- Lead or oversee Plum technology projects from planning through implementation, adoption, stabilization, and transition to support.
- Communicate project progress, risks, dependencies, decisions, and outcomes to Plum and SGH stakeholders.
- Promote standardization, automation, documentation, training, and measurable improvements in service quality and operational efficiency.
Leadership and Reporting
- Mentor and coordinate IT staff, local support resources, shared-service teams, and vendors supporting Plum.
- Establish accountability for technology owners and ensure responsibilities are clear across Plum and SGH.
- Provide regular reporting on service performance, project status, risks, security, technology spend, and strategic initiatives.
Required Education and Experience
- Bachelor’s degree in information technology, business technology, computer science, or a related field, or equivalent practical experience.
- Five or more years of progressive IT leadership experience supporting business operations, technology services, applications, or infrastructure.
- Demonstrated experience leading cross-functional teams, technology roadmaps, strategic initiatives, and vendor-supported environments.
- Experience supporting Microsoft 365, Entra ID, Azure, endpoint management, identity and access management, and enterprise collaboration tools.
- Experience with IT service management, cybersecurity controls, risk management, technology governance, and operational reporting.
- Experience evaluating business applications, integrations, APIs, data access, third-party developers, and long-term support requirements.
- Excellent communication, project management, decision-making, stakeholder management, and vendor negotiation skills.
Preferred Education and Experience
- Experience supporting a multi-entity, distributed, or international organization.
- Experience with ERP, ETRM, financial, logistics, field operations, or other business-critical applications.
- Experience with Microsoft Graph, SharePoint architecture, application integrations, data governance, or cloud-based portals.
- Experience with mergers, acquisitions, tenant migrations, technology integrations, or operating-model transitions.
- Relevant Microsoft, cybersecurity, IT service-management, project-management, or cloud certifications.
- Experience supporting Canadian operations, remote employees, and geographically distributed users.
Leader Responsibilities
- Supervise, mentor, and develop assigned IT staff and support resources.
- Coordinate functional responsibilities across Plum, SGH IT, shared services, and third-party providers.
- Establish clear ownership, performance expectations, documentation standards, and escalation paths.
Work Environment
- Office, remote, and distributed work environment supporting Plum and SGH locations.
Physical Demands
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to access and navigate company departments and locations as required.
Travel Required
- Approximately 10%, or as required to support Plum operations, projects, vendors, and SGH initiatives.