Director of IT

Title: Director, IT
Level: M5
Location: Los Angeles, CA
Work setup: In-office
Department: IT

Company
Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater and digital projects, powering an unparalleled, global casting software ecosystem.

We are headquartered in Los Angeles and operate in the US, Canada, UK, Australia and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, Cast It Reach & Tagmin.

Job Description
Talent Systems is seeking an experienced and strategic Director, IT to lead and scale our global IT across a multi-brand, multi-region technology organization. This leader will be responsible for the overall direction, planning, and execution of IT infrastructure, end-user support, and enterprise systems that power our platforms and enable our teams worldwide. The ideal candidate is a hands-on leader who thrives at the intersection of operational excellence, security, and innovation in a fast-growing SaaS environment.

Responsibilities

• 10+ years of progressive IT leadership experience, with at least 3 years in a director-level or equivalent role.
• Proven track record of leading global IT operations in a SaaS or technology company with distributed teams across multiple regions.
• Deep expertise in enterprise IT systems and infrastructure, including cloud environments (Google Workspace, AWS, or Azure), endpoint management (MDM/MAM), and networking.
• Strong knowledge of IT security principles, including identity and access management, endpoint protection, and compliance frameworks (SOC 2, ISO 27001, or similar).
• Experience managing and developing high-performing IT teams, including remote and international staff.
• Demonstrated ability to develop and execute strategic IT roadmaps aligned to business goals.
• Excellent vendor management skills, including RFP/RFI processes, contract negotiation, and ongoing performance oversight.
• Hands-on experience with ITSM tools and service desk operations; familiarity with Jira Service Management or similar platforms preferred.
• Strong project management skills with the ability to manage multiple concurrent initiatives across cross-functional teams.
• Exceptional communication and stakeholder management skills, with the ability to translate complex technical topics for non-technical audiences.
• Preferred: Background in SaaS or multi-tenant platform environments with complex user hierarchy management
• Preferred: Exposure to entertainment, media, or marketplace platform security

Requirements

• Own and lead global IT across all Talent Systems brands and offices, including the US, UK, India, Australia, Poland, Canada, and Ireland.
• Oversee day-to-day IT service delivery, including the IT Service Desk (ITSD), hardware procurement, software licensing, and vendor management.
• Lead and mentor a team of IT professionals fostering a high-performance, solutions oriented culture.
• Partner with the Information Security Officer to ensure IT infrastructure, endpoints, and enterprise systems meet security, compliance, and data protection standards.
• Manage the company's core enterprise technology stack, including Google Workspace, Slack, Jira, Confluence, and other SaaS tools across the organization.
• Drive IT procurement and vendor relationships, including contract negotiations, vendor approvals, and ongoing performance management.
• Establish and maintain IT policies, procedures, and documentation standards to ensure consistent and reliable operations across all regions.
• Support business continuity and disaster recovery planning, ensuring the resilience of critical systems and infrastructure.
• Collaborate cross-functionally with Engineering, Product, Security, Finance, Marketing, and HR to align IT capabilities with business priorities.
• Define, track, and report on IT KPIs and metrics, using data-driven insights to continuously improve operational performance.
• Lead or contribute to company-wide technology initiatives, including AI tool evaluation, infrastructure modernization, and system integrations.
• Oversee identity and access management (IAM), mobile device management (MDM), and network infrastructure across all office locations.
• Manage IT budget planning, forecasting, and spend optimization across all regions.

Benefits

​The expected salary for this role is ​$180,000-$195,000 plus bonus and benefits.