Director of IT
Posted Updated
Summary
Leads the IT department for a beer distributor, owning strategy, security, infrastructure, and the on-site help desk across multiple locations while staying hands-on with support. Core stack includes Google Cloud/Workspace, Azure, Hyper-V, ERP/WMS systems, and scripting in PowerShell, PHP, and Python.
Director of Information Technology Job Description
Department: Information Technology
Reports To: VP of Strategy
Job Status: Full Time
FLSA Status: Exempt
Location: Romulus, MI
Travel Requirement: Occasional
Schedule: Monday to Friday, 45 – 50 hours per week. Afterhours on-call as needed.
Role Overview:
The Director of Information Technology is responsible for the strategy, leadership and day-to-day operation of the Company’s technology environment across multiple locations. This role ensures the reliability, security, scalability and performance of all information technology systems, infrastructure, and end-user technology supporting warehouse operations, sales, customer service and administrative functions. This is a hands-on leadership role that will balance achievement of core objectives with end-user support. The Information Technology team provides support during regular business hours and on an afterhours on-call basis, as needed.
Key Responsibilities:
Reports To: VP of Strategy
Job Status: Full Time
FLSA Status: Exempt
Location: Romulus, MI
Travel Requirement: Occasional
Schedule: Monday to Friday, 45 – 50 hours per week. Afterhours on-call as needed.
Role Overview:
The Director of Information Technology is responsible for the strategy, leadership and day-to-day operation of the Company’s technology environment across multiple locations. This role ensures the reliability, security, scalability and performance of all information technology systems, infrastructure, and end-user technology supporting warehouse operations, sales, customer service and administrative functions. This is a hands-on leadership role that will balance achievement of core objectives with end-user support. The Information Technology team provides support during regular business hours and on an afterhours on-call basis, as needed.
Key Responsibilities:
- Develop and implement Information Technology (IT) strategies, policies, and procedures to ensure the secure and effective operation of the Company’s IT systems. Manage back-up, security and user help systems
- Oversee the design, implementation, maintenance, and performance of IT infrastructure across all locations
- Ensure preventative maintenance tasks and infrastructure updates are completed with the least impact to daily operations
- Communicate IT priorities, risks, project status, and performance metrics to Ownership
- Coordinate technology upgrades, deployments, and troubleshooting across all locations
- Manage the on-site help desk, ensuring timely and effective support for employees
- Lead, coach and develop direct reports, including establishing clear priorities, performance expectations and accountability
- Provide hands-on support for critical technical issues and operational disruptions
- Ensure ticket management, issue escalation, documentation, and service-level expectations are met
- Oversee cybersecurity policies, endpoint protection, patch management, access controls and security awareness
- Maintain backup, disaster recovery, and business continuity plans to protect critical systems and data
- Oversee the technical support and availability of core business applications, including warehouse management systems and ERP systems, as applicable
- Develop and execute an IT roadmap aligned with company goals and operational needs
- Lead the technology projects from planning and budgeting through implementation, adoption and ongoing support
- Collaborate with various departments to support software scoping, integration and troubleshooting
- Work with vendors to resolve complex system technology issues
- Other duties, as assigned
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science or related field
- 8+ years’ experience in Information Technology Management; including infrastructure, networking, systems administration and end-user support
- Experience leading a team across multiple locations
- Familiarity with Google Cloud Compute management and Google Workspace administration
- Experience with ERP and WMS systems
- Proficiency with Microsoft Azure, Hyper-V, Microsoft domain management and Network Topology
- Scripting and programming experience in PowerShell, PHP, and Python
- Equivalent education, training, or relevant experience may be considered.
Work Environment, Physical Demands & Performance Standards
- Works primarily in an office environment with occasional exposure to a warehouse environment with varying levels of sound and temperatures
- Predominately sedentary
- Requires standing, walking, sitting, bending, and reaching (including above shoulder level), throughout the workday; ability to lift up to 50 lbs.
- Operates in a fast-paced, deadline-driven environment requiring strong organization, efficiency, and the ability to manage multiple priorities.
- Exercises sound judgment within established authority levels, evaluates risk before making decisions, and keeps appropriate stakeholders informed.
- Completes work accurately and timely, proactively addresses issues, communicates professionally with internal and external partners, and adheres to all company policies, procedures, and safety standards.
EEO Statement: West Side Beer Distributing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.