Director of learning & development
Summary
Oversee training programs, compliance, and learning initiatives for hotels, aligning them with business goals and ensuring staff development and regulatory adherence.
Review the Learning needs analysis for the hotel(s) prior to the budget
Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel’s goals and strategic plan
Follow-up on all training activities within the hotel(s)
Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training
Ensure coordination and delivery of training programs of all internal providers
Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
Support the Quality and Learning Manager in the development of Departmental Trainers as required
- Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent)
- Minimum 7 years of total experience ideally with strong operations background
- At least 4 years of experience in in a leadership role
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing and oral proficiency in English language
- Strong working knowledge of digital tools
- Strong leadership, interpersonal and training skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A motivator & self-starter
- Well-presented and professionally always groomed
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus