Director of Lending

About Total Community Credit Union
For more than 60 years, Total Community Credit Union has helped individuals and families throughout Michigan achieve their financial goals through personalized service, competitive lending solutions, and a member-first approach. We are committed to creating a supportive workplace where employees are valued, empowered, and given opportunities to grow their careers. The Director of Lending is responsible for leading the credit union's lending operations and strategy, including consumer, mortgage, and HELOC lending. This role oversees loan production, underwriting, portfolio performance, regulatory compliance, and team development while ensuring an exceptional member experience and supporting organizational growth.

Position Summary

The Director of Lending is responsible for leading the credit union's lending operations and strategy, including consumer, mortgage, and HELOC lending. This role oversees loan production, underwriting, portfolio performance, regulatory compliance, and team development while ensuring an exceptional member experience and supporting organizational growth.

Key Responsibilities

• Lead and develop the lending team to achieve performance, service, and growth goals.
• Oversee consumer, mortgage, and HELOC lending operations, including underwriting, processing, approvals, funding, servicing, and collections.
• Establish and monitor departmental goals, KPIs, and performance standards.
• Drive loan growth while ensuring timely decisions and excellent member service.
• Monitor portfolio performance, delinquency trends, and risk; implement strategies to improve results.
• Maintain lending policies, procedures, and controls to ensure compliance with NCUA and applicable federal and state regulations.
• Serve as the primary resource for complex loan requests, policy exceptions, and member concerns.
• Partner with internal teams and third-party vendors to enhance lending products, systems, and operations.
• Prepare and present lending and portfolio reports to executive leadership and the Board of Directors.
• Participate in strategic planning and support community and business development initiatives.