Director of Logistics

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE: Stewardship | Engagement | Respect | Visibility | Elevation

Job Title: Director of Logistics Operations

Department: Donated Goods Retail Division

Reports To: Sr Director of Retail Operations

Classification: Exempt

Safety Sensitive: Yes

Authorized Driver: Yes

EEO-1 Classification: First/Mid-Level Officials and Managers

Supervises: Warehouse and Sustainability Manager, Truck Drivers, Logistics Supervisor

Job Summary

Directs the processes and activities of logistics operations, which include warehousing, order processing, inventory management and control systems, transportation of goods, recycling and repurposing programs to maintain sustainable growth. Provides leadership and develops operational goals. Guides and promotes employee development. Ensures satisfactory relationships with internal and external customers. Champions and fosters a zero-waste culture.

Essential Job Duties

• Directs, plans, and leads warehouse, transportation, salvage, recycling, and all other logistics-related operations.
• Tracks donation trends year over year and budgets accordingly in partnership with the Sr Director of Retail Operations.
• Actively participates in and coordinates new and ongoing Donation Drive events and Donations pick-ups with community partners or customers.
• Works with the Marketing Department on Donation Acquisition Strategies
• Works on Initiatives to promote recycling and support the circular economy while reducing waste.
• Promotes a spirit of empowerment for managers and supervisors.
• Hires, supervises, coaches, trains, evaluates, develops, and disciplines staff.
• Drives execution of strategic priorities to yield measurable and sustainable results.
• Works in collaboration with leadership in developing and implementing business goals.
• Identifies and implements business solutions to improve logistics operations (Transportation, Warehouse, Inventory Management).
• Collaborates with leadership to develop and implement short- and long-range plans, including recommendations for capital expenditures (e.g., new equipment or vehicles).
• Champions change management and ensures buy-in.

• Travels to locations within the LLGI territory.
• Oversees maintenance of fleet vehicles, forklifts, machinery, and equipment. Schedules based on the needs of the business proactively to not impact customer experience.
• Ensures records such as DOT driver files and driver documentation are maintained, analyzes data, and develops and disseminates reports to all parties needing access.
• Ensures quality, delivery, budget, and environmental objectives are achieved.
• Supervises and reviews processing, salvage, and shipping/receiving operations and establishes work schedules.
• Analyzes and adjusts vehicle and driver scheduling to ensure efficiency.
• Plans for and monitors stock control, storage, order processing, delivery, and dispatch of orders.
• Examines and schedules material for delivery or transfer to stores and outside vendors (salvage), according to priorities and material availability, organization standards, and scheduling.
• Analyzes and plans for future capacity requirements.
• Serves as a liaison to customers, suppliers, and transport companies.
• Leads accreditation efforts related to transportation.
• Ensures compliance with all laws and regulations, including federal and state Departments of Transportation, GII/CARF standards, safety, and loss prevention policies and procedures.
• Ensures that the customer’s perspective is a driving force behind internal and external customer satisfaction.
• Seeks to understand the customer’s circumstances, problems, expectations, and needs.
• Identifies customer service issues, creates and implements solutions.
• Builds customer awareness around our mission.
• Enforces and models awareness of safety and loss prevention policies and practices.
• Ensures that safety standards are being followed.
• Identifies opportunities and generates ideas to improve and streamline logistics operation objectives (warehouses, transportation, and Inventory Management).
• Initiates action to monitor and coach managers concerning business goals.
• Partners with leadership and staff to identify, assess, create, and implement process improvements.
• Creates, modifies, and implements policies and procedures in alignment with business goals.
• Leads and embraces the mission, vision, and values of LLGI.
• Initiates action to accomplish objectives by being proactive.
• Seeks to understand individual differences and values to build workplace relationships.
• Actively pursues personal development opportunities.
• Performs other duties as required or assigned.

Competencies

Authenticity Courage Influence

Emotional Intelligence Navigating Complexity Compelling Communication Leadership Disposition

Optimizing Diversity