Director of Maintenance Services

Are you an experienced Property Maintenance leader who combines commercial acumen with the ability to build high-performing teams? Can you bring strategic direction, financial control and operational accountability to a complex, multi-trade service?

At Bridge-It Housing, we’re driven by one simple purpose: to make a real difference in people’s lives. We don’t just talk about positive change; we live it every day. As Director of Maintenance Services, you will lead an established in-house maintenance department supporting more than 400 residential properties and approximately 35–40 employees across multiple trades.

This is a senior leadership role with responsibility for ensuring the maintenance function operates efficiently, commercially, safely and in line with applicable regulatory and contractual requirements. You will lead through two Maintenance Managers and a dedicated Fleet Manager, empowering them to deliver while establishing clear expectations, robust performance measures and accountability.

You will also act as the central point of alignment between maintenance and regional support operations, building a consistent, joined-up approach across all operational areas.

Job Details

Hours of Work: 35 hours working Monday to Friday 9am to 5pm

Location: Bramley, Leeds (travel across our locations in Yorkshire & Greater Manchester will be required)

Salary: Competitive, dependent on experience

Contract Type: Full Time, Permanent

Closing Date: Friday 13th November 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

The ideal Director of Maintenance Services

• A senior property maintenance, housing repairs, facilities management or building services leader with experience managing substantial multi-trade operations through established managers or supervisors.

• Commercially astute, with proven responsibility for budgets, expenditure control, procurement, contractor management and measurable efficiency improvements.

• Experienced in improving workforce productivity, resource utilisation, service performance and management accountability across a substantial property portfolio.

• Knowledgeable about UK property maintenance legislation, health and safety requirements and relevant housing compliance standards.

• Confident using financial and operational data, maintenance management systems and KPIs to identify trends and drive improvement.

• An effective leader of managers who can provide direction, support and challenge without taking over day-to-day responsibilities.

• A strong cross-functional leader who can align maintenance, support and property teams across multiple geographical areas.

• Pragmatic, organised and solutions-focused, with excellent communication, commercial decision-making and problem-solving skills.

What you will do as Director of Maintenance Services

Strategic Leadership & Departmental Management
Take overall accountability for the direction, structure, efficiency and performance of the maintenance department. Lead the Maintenance Managers and Fleet Manager, establish clear responsibilities and reporting arrangements, and develop a strategy aligned with organisational priorities, portfolio needs and future growth.

Financial Management & Commercial Performance
Own maintenance and fleet budgets, expenditure controls, forecasting and financial reporting. Analyse labour, materials, contractor, fleet and property-level costs; challenge unnecessary spend; and identify sustainable savings without compromising quality, safety or long-term property requirements.

Workforce Productivity, Systems & Performance
Set clear performance expectations and KPIs covering capacity, utilisation, job completion, response times, first-time fixes, repeat visits and outstanding work. Enable managers to use Fixflo to its full potential for allocation, scheduling, tracking, reporting and continuous improvement.

Property Compliance, Safety & Risk
Provide senior oversight of maintenance-related compliance, including gas and electrical safety, fire safety, water hygiene and Legionella, HHSRS, damp and mould, building safety, contractor competency and local authority requirements. Ensure effective controls, records, escalation routes, risk assessments and safe systems of work are in place.

Procurement, Fleet & Property Strategy
Lead procurement strategy, supplier and contractor performance, purchasing controls and internal-versus-outsourced delivery reviews. Provide strategic oversight of the vehicle fleet through the Fleet Manager and develop planned and preventative maintenance approaches that reduce repeat repairs and improve whole-life property performance.

Cross-Functional Leadership & Stakeholder Management
Bring maintenance, regional support and wider operational teams together under a clear framework of responsibilities, service expectations, communication and escalation. Build productive relationships with internal leaders and external stakeholders, resolve competing priorities and provide senior leadership with clear performance updates and recommendations.