Director of Membership

The New Orleans JCC is seeking a dynamic, relationship-driven Membership Director to lead membership growth, engagement, and retention across our two campuses. This role is ideal for a strategic thinker who combines data-driven decision-making with exceptional customer service and hands-on team leadership.

What You’ll Do:

• Lead the development and execution of membership recruitment and retention strategies to maintain and grow a vibrant, mission-aligned membership base.
• Set and track sales goals, analyze membership trends, and use data to inform strategic decisions and drive results.
• Supervise and support the Membership Services team, including Managers, Associates, and Welcome Desk staff, ensuring consistent training, scheduling, and performance excellence.
• Oversee day-to-day membership operations, including tours, prospective member follow-up, onboarding, rejoins, cancellations, and account management.
• Partner cross-departmentally to enhance member engagement and collaborate with Marketing and Communications on promotions and outreach initiatives.
• Manage reporting for senior leadership, including membership statistics, conversion rates, reactivations, and retention data.
• Build and maintain strong relationships within the Jewish and broader community to expand visibility and deepen community partnerships.
• Ensure an outstanding member experience by addressing concerns professionally and implementing efficient, service-focused processes.