Director of Operations

Work Performance:

• Supervisor and coach ensure high quality service delivery, including; participation in monthly departmental meetings and schedules supervision

• Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.

• Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards

• Lead subordinates in crisis presentation and intervention techniques

• Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)

• Maintain knowledge of, and ensure compliance with Part 491 Regulations, the Callaghan Decree and those of all funding sources

• Maintain working knowledge of all technological systems utilized by the program and its affiliates

• Maintain working knowledge of strengths and challenges of subordinates and have a working plan as to how to address those challenges

• Maintain strong collaborative relationship with all providers affiliated with ANH

Reporting and Documentation:

• Complete, review and ensure timely submission of all internal and external reports

• Ensure work outputs are of substance

• Review and track work order submission and completion

• Review and track all incident reports

• Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD)

• Complete monthly building inspections

• Track visits and all services rendered by vendors/contactors

• Complete audit of Fire Safety records

• Complete monthly inventory of client supplies

• Produce meeting minutes for each departmental meeting conducted

• Conduct and document supervision of all direct reports

• Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required

• Review and document follow up of all operational complaints/grievances

• Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc.

• Ensure timely completion of all investigations pertaining to Operations

• Maintain van schedule

• Conduct vehicle inspections and ensure vehicle maintenance

Engagement:

• Ensure the best customer service is provided to every client

• Hold each client and staff’s information in the highest confidence

• Ensure compliance with behaviors outlined by ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy

• Model appropriate behaviors for clients and staff

Time and Attendance:

• Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff

• Avoid unscheduled absences

• Review and manage hours allotted to the department and respond to time off requests

• Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe

Professional Conduct:

• Perform job duties with quality

• Lend interdepartmental support in times of need

• Adhere to the Dress Code Policy

• Model appropriate behaviors for staff

• Be a resource to staff and colleagues

• Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, ANH Administration, and partners within the community