Director of Operations

The Head of Operations will oversee the day-to-day operations of all stores at Arctic Juice & Cafe, ensuring operational efficiency, quality standards, and customer satisfaction. This role requires a strategic leader with a passion for operational excellence, managing large teams, and driving continuous improvement across all operational areas, including supply chain management, inventory, staffing, budgeting, and quality control.

Responsibilities

• Operations Management:
  • Develop and implement operational strategies to optimize the performance of each store.
  • Monitor and improve operational efficiency, service delivery, and customer satisfaction across all locations.
  • Oversee the daily operational processes, including staffing, inventory management, and production.
  • Ensure all locations adhere to company standards, operational procedures, and legal requirements.
• Team Leadership:
  • Lead, mentor, and manage store managers and other operational team members to ensure high morale, strong team collaboration, and effective performance.
  • Drive training programs to improve the skills and knowledge of teams across all locations.
  • Conduct regular performance reviews and implement performance improvement strategies as needed.
• Supply Chain & Inventory Management:
  • Manage and oversee the supply chain process, ensuring timely delivery and stock availability of all supplies.
  • Work closely with suppliers and vendors to negotiate pricing, quality, and delivery schedules.
  • Monitor inventory levels and develop strategies for minimizing waste and ensuring stock rotation.
• Financial Management:
  • Prepare and manage operational budgets, ensuring profitability and cost control.
  • Review financial reports and KPIs regularly to ensure each location meets or exceeds its financial targets.
  • Implement cost-saving initiatives without compromising product quality or customer service.
• Quality Control & Health & Safety:
  • Maintain high product quality standards for all products.
  • Ensure that all locations comply with food safety regulations and health & safety standards.
  • Implement regular quality audits and work with area and store managers to resolve any quality issues.
• Customer Experience:
  • Develop strategies to improve customer experience and satisfaction across all locations.
  • Monitor customer feedback and address any concerns or suggestions promptly.
  • Work with marketing and branding teams to ensure consistency in the customer experience.
• Growth & Expansion:
  • Collaborate with senior management to plan and execute the opening of new stores and locations.
  • Provide input on potential market opportunities, trends, and operational strategies for expansion.

Requirements

• Experience:
  • Minimum of 7 years of experience in operations management, with at least 3 years in a senior leadership role within the food and beverage industry, and a scaled chain.
  • Proven experience in managing multi-location operations (e.g., franchise or regional management).
• Education:
  • Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field. MBA or relevant advanced qualification is a plus.
• Skills:
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • In-depth knowledge of operational processes, inventory management, and cost control.
  • Proficient in operational software (e.g., POS systems, inventory management software, etc.).
  • Exceptional communication and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced environment.
• Personal Attributes:
  • Passion for customer service excellence.
  • Detail-oriented and results-driven.
  • Strong ability to motivate and inspire teams.
  • Highly organized with excellent time management skills.
  • Adaptable and flexible to changing demands.

Benefits

• Full-time, with occasional travel to different locations.
• Flexible working hours, including early mornings, evenings, and weekends, as required by operational needs.
• Competitive salary with performance-based bonuses.
• Additional benefits such as health insurance, discounts, and opportunities for professional development.