Director of Operations
Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations based in the United States.
We are seeking an experienced Director of Operations to oversee the performance, client relationships, and strategic development of hospital-based healthcare programs across an assigned geographic region. This leadership role combines operational management, healthcare partnership development, financial oversight, and business growth in a mission-driven environment focused on improving women's healthcare. You will collaborate closely with medical leadership, hospital executives, community physicians, and internal support teams to ensure high-quality service delivery and strong operational outcomes. As a key partner to hospital stakeholders, you will lead contract negotiations, oversee renewals, identify expansion opportunities, and support the successful implementation of new programs. The role also involves evaluating financial and operational performance, resolving complex challenges, and developing solutions that align with clinical and business objectives. You will work across a matrixed organization, building productive relationships and supporting continuous improvement in healthcare delivery. This position offers remote work or a hybrid arrangement for candidates based near the corporate office in Greenville, South Carolina, with moderate to extensive travel required.
Accountabilities
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Oversee the operational performance and management of hospital-based programs within an assigned geographic area, ensuring alignment with hospital partner objectives and organizational goals.
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Build and maintain strong relationships with hospital executives, nursing leadership, medical directors, community physicians, and other key stakeholders.
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Establish performance objectives in collaboration with clinical leadership and hospital partners, monitor results, and implement improvements where needed.
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Support the successful onboarding, implementation, and launch of new programs in partnership with customer onboarding and internal support teams.
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Coordinate with recruiting, credentialing, scheduling, human resources, and medical leadership to ensure programs operate effectively and service expectations are met.
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Conduct regular hospital program check-ins, quarterly executive business reviews, and annual on-site business reviews to communicate performance, address concerns, and identify opportunities.
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Oversee hospital contracts, fee structures, financial performance, and operational changes, ensuring commercial arrangements support program objectives.
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Lead contract renewal negotiations and contribute to proposals, financial projections, pricing assessments, and business cases for new or expanded services.
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Identify opportunities to improve hospital operations, strengthen partnerships, expand service offerings, and support regional business development initiatives.
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Collaborate with clinical leadership on hospital policies, compliance recommendations, service setup, clinician interviews, and relationships with community physician practices.
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Address billing and invoicing questions from hospital partners and community physicians, coordinating with the appropriate internal teams to resolve issues.
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Develop solutions to complex operational challenges, assess healthcare delivery trends, and communicate recommendations and potential risks to senior leadership.
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Work with business development, sales, and marketing teams to support growth initiatives, strategic partnerships, and relevant communications or promotional activities.
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Participate in special projects, internal committees, and cross-functional initiatives while promoting safe work practices and professional standards.
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Bachelor's degree in business administration, healthcare administration, or a related field, or equivalent relevant experience. A master's degree in business administration, healthcare administration, or a related discipline is strongly preferred.
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Three to five years of progressively responsible leadership experience in healthcare or medical services, including operational supervisory responsibilities.
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Demonstrated leadership and management capabilities, with the ability to coordinate multidisciplinary teams, manage competing priorities, and drive operational performance.
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Strong analytical and organizational skills, including the ability to evaluate financial results, assess operational performance, and identify improvement opportunities.
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Excellent written and verbal communication skills, including negotiation, presentation, stakeholder engagement, and relationship management.
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Ability to communicate effectively with hospital executives, medical professionals, patients, government agencies, external organizations, and other stakeholders in sensitive or complex situations.
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Strong problem-solving and decision-making skills, with the ability to prioritize assignments and balance business objectives with patient care considerations.
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Comfortable working in a fast-paced, matrixed environment that requires autonomy, adaptability, collaboration, and sound judgment.
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Proficiency with Microsoft Word, Excel, and PowerPoint is preferred.
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Experience in obstetrics, physician practice management, or related healthcare services is preferred.
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Familiarity with medical terminology and applicable state and federal healthcare regulations is an advantage.
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Willingness and ability to undertake moderate to extensive air and ground travel to hospital locations and corporate headquarters.
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Ability to work remotely or in a hybrid arrangement if based near Greenville, South Carolina; the position requires regular engagement with client sites and stakeholders.
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Annual compensation: $135,000–$145,000, plus eligibility for incentive plans.
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Work flexibility: Remote work or a hybrid arrangement for candidates residing in the Greenville, South Carolina area.
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Paid time off: Paid vacation time and holidays.
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Healthcare coverage: Medical, dental, and vision insurance.
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Flexible healthcare spending: Health Savings Account with an employer contribution or Flexible Spending Account options.
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Life and accident insurance: Employer-paid basic life and accidental death and dismemberment (AD&D) coverage.
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Disability coverage: Employer-paid short-term and long-term disability insurance, with an optional short-term disability buy-up plan.
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Family support: Paid parental leave.
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Retirement savings: 401(k) savings plan with employer matching.
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Additional protection and support: Legal plan, identity theft services, and mental health resources.
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Professional development: Opportunities for career growth and advancement within a collaborative, mission-driven healthcare environment.
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Meaningful impact: The opportunity to support clinicians, strengthen hospital partnerships, and contribute to improved women's healthcare and maternal outcomes.
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Travel: Moderate to extensive air and ground travel is required to support regional programs and client relationships.
Requirements
Benefits
Skills
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