Director of Operations, OAC

We are seeking an experienced, hands-on Director of Operations to oversee the daily operations, service delivery, and administrative functions of our DFTA-funded Brooklyn-based Older Adult Centers. Working alongside the Director of OACs, this position ensures efficient center operations, effective staff supervision, high-quality services for older adults, and compliance with contractual, regulatory, fiscal, and reporting requirements.

The ideal candidate is an organized, results-driven leader with experience managing teams, overseeing multiple functions, improving processes, and maintaining operational standards. Experience in multi-site operations, healthcare, hospitality, community services, or other service-oriented environments is highly desirable. Experience with older adult services or DFTA contracts is a plus.

Key Responsibilities

• Oversee daily center operations to ensure efficient, consistent, and high-quality service delivery.
• Establish operational procedures, schedules, workflows, and performance standards.
• Coordinate facilities, supplies, food service, transportation, and other operational needs.
• Maintain safe, welcoming, and accessible environments for older adults.
• Supervise, guide, and evaluate center leadership and assigned personnel.
• Establish clear expectations, monitor performance, and promote accountability.
• Support recruitment, onboarding, training, scheduling, and staff development in collaboration with HR.
• Address operational and personnel concerns and foster a collaborative work environment.
• Ensure compliance with DFTA contracts, agency policies, and applicable regulations.
• Monitor attendance, service records, program deliverables, and reporting deadlines.
• Prepare for audits, inspections, and contract monitoring visits.
• Identify deficiencies and implement corrective action plans.
• Maintain accurate documentation and ensure operational accountability.
• Monitor operating expenses, purchasing, inventory, and staffing resources.
• Support budget preparation and financial reporting in coordination with Finance.
• Ensure efficient use of resources and identify opportunities to control costs and improve operations.
• Collaborate with program leadership and internal departments to strengthen operations.
• Monitor service quality, participant feedback, and program outcomes.
• Coordinate with funders, vendors, community partners, and other stakeholders.
• Support the implementation of new initiatives, systems, and procedures.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Public Administration, or a related field preferred; equivalent experience may be considered.
• 5–7 years of progressively responsible operations or program management experience, including staff supervision.
• Experience overseeing multiple functions, managing budgets, monitoring performance, and ensuring compliance.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office and operational reporting systems.
• Ability to work on-site and travel between assigned center locations.

Preferred Qualifications

• Experience managing multiple locations or service sites.
• Background in senior services, healthcare, human services, hospitality, or community programming.
• Familiarity with government-funded programs, contract compliance, audits, and performance reporting.
• Experience with NYC DFTA programs or other government-funded social service contracts.

This role is Full- Time and on-site, with regular travel to all centers required

Salary: $100,000 - $115,000 annually

Comprehensive benefits package

Generous PTO policy

Free on-site parking at our main office

JCCGCI Inc. is an EOE.