Director of Operations - Print and Hardware

Britten Inc. is a world-class event fabricator, partnering with leading brands and agencies to design, engineer, and build high-impact environments that perform in the real world. For 40 years, we’ve combined world-class design thinking with advanced fabrication, printing, and manufacturing capabilities to deliver complex, large-scale experiences; from custom event builds and branded environments to immersive installations that bring campaigns to life.

Headquartered in Traverse City, Michigan, Britten is built for execution at the highest level. We take on ambitious, complex work and deliver it from concept through fabrication and final deployment. Our reputation has been earned through a solution-driven mindset, a commitment to precision, and the ability to turn bold ideas into fully realized physical experiences.

We are a team of builders, problem-solvers, and collaborators who thrive in fast-paced, high-expectation environments. We believe in craftsmanship, accountability, and doing whatever it takes—together—to deliver work that stands apart.

At Britten, we don’t just build what’s been done before. We build what’s next.

Learn more at

What We Seek...

We are looking for an individual who has a passion for building and sustaining a highly performing team focused on continuous improvements in all areas of manufacturing. The Director of Operations of Print and Hardware is responsible for leading the Digital Print, Fabrication, Hardware, Art and Shipping teams at Britten and driving improvements in quality, throughput, and cost through lean manufacturing techniques. The ideal candidate will enjoy working in a fast-paced environment, making calculated and quick decisions to eliminate bottlenecks, and building their Operations team up through guidance and delegation.

We want people who align with and can live our core values:

We Say Yes

We Hustle
We Think Bigger

We Keep Promises

We Build People Up

Job Summary and Job Functions

• Provide clear roles and direction to all individuals working in Print and Hardware Operations.
• Measure and manage labor and material efficiency within the Print and Hardware Operations to achieve cost efficiencies.
• Manage and track operational metrics and use pareto analysis to drive root cause analysis and implement permanent corrective actions.
• In partnership with the VP of Quality, implement quality program improvements that focus on the reduction of total Cost of Quality through the reduction of both external and internal quality issues.
• Drive the adoption and sustainment of automation throughout the operations to increase operational efficiencies, this includes manufacturing equipment, automation software, and AI platforms.
• Work with our Sales and Project Management teams to develop, implement and enforce a production schedule which results in all orders shipping within the agreed upon deadline.
• Implement lean concepts to increase the flow and throughput Print and Hardware Operations.
• Utilize Required to Operate (RTO) program to increase labor utilization company wide.
• Manage the capacity model for Print and Hardware operations and collaborate with Sales and Project Management on capacity opportunities.
• Develop trust, commitment, and accountability amongst your team leaders and team members.
• Coach, train, and develop the next generation of Operations leaders at Britten.
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Other Duties

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.