Director of Operations

The Director of Operations is a strategic and hands-on leader responsible for overseeing all warehouse and distribution center operations to ensure the safe, efficient, and cost-effective execution of business objectives. This role drives operational excellence by leading cross-functional teams, optimizing processes, and ensuring the achievement of key performance indicators (KPIs), customer service standards, and financial goals.

The Director of Operations provides leadership for all aspects of facility performance, including labor management, productivity, inventory accuracy, quality, safety, and customer satisfaction. This position partners closely with internal stakeholders and customers to develop and execute operational strategies that support business growth and continuous improvement initiatives.

The ideal candidate is a results-driven leader with a proven ability to build high-performing teams, enhance operational efficiency, implement best practices, and foster a culture of accountability, engagement, and continuous improvement. The Director of Operations is also responsible for strategic planning, operational execution, employee relations, and developing scalable solutions that drive long-term organizational success.

Job Responsibilities

· Develop and implement strategic and tactical action plans; create and facilitate meeting agendas; and identify, implement and monitor key business metrics to drive effective cost- effective results, and to achieve customer requirements.

· Manage strategic, continuous improvement processes and cross-functional projects, including the measurement of progress and business impact.

· Provide leadership through effective communications, coaching, training, and development.

· Direct activities to support our budget requirements and work toward achieving the goals and objectives to meet business profitability and growth.

· Develop and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
Work in collaboration with Human Resources in resolving labor issues, employee relations issues, and supporting HR programs.

· Establish excellent customer relations and ensure that the account receives the highest level of support and service.

· Establish excellent customer relations and respond to customer requests and inquiries in a timely manner.

· Establish a safe work environment and ensure compliance with company safety standards and Cal-OSHA/OSHA regulations.

· Manage programs for maintaining company standards of housekeeping, maintenance, security, and safety of equipment and facility in a manner that assures their most efficient operation.

· Hold leadership team accountable in accomplishing the established goals and objectives, including administering performance evaluations and disciplinary processes to ensure a productive work environment.

· Contributes to the formulation and administration of company policies, budgets and development of long-term strategies, goals and objectives.

· Reviews analyses of activities, costs, operations, WM systems, and forecasts data to determine facility progress toward stated goals and objectives.

· Reviews all warehouse equipment purchases and leasing contracts.

· Creates an atmosphere that promotes employee involvement.

· Communicates regularly with facility management and employees.

LEADERSHIP

· Champions and fosters employee involvement, high collaboration and teamwork.

· Hands-on leadership; regularly engages with all employees. Upholds company culture and values.

· Establishes and frequently reviews developmental action plans that promote positive growth for the individual and strengthens succession planning initiatives.

· Conducts performance evaluations and recommends promotion, wage increases and other performance related actions such as verbal and written counseling notices, discipline, and termination of employment.

· Strong leadership skills including a collaborative, decisive, and engaging leadership style.

· Builds strong, trust-based, positive relationships with internal and external constituents.

· Seeks out and listens to others’ ideas and suggestions. Provides clear and concise feedback to direct reports, peers and senior leaders.

· Ability to effect change and implement new ideas to support business operations.

Minimum Qualifications

· A minimum of 10 years demonstrated work history in a large, volume driven, fast-paced distribution center with in-depth knowledge of warehousing and supply chain principles and

· processes.

· Proven effective leadership experience in managing senior managers and non-exempt employees.

· Knowledge of distribution and compliance

Skills and Competencies

· Have exemplary customer service skills.

· Disciplined planning and organizing skills.

· Ability to work in a fast-paced environment and be flexible.

· Ability to perform job duties with high attention to detail and accuracy.
Excellent communication skills.

· Ability to effectively handle uncertainties and must be an advocate for change.

· Use a computer for tasks such as communicating via email and preparing reports and work schedule.

· Review and analyze data and information.

· Plan, prioritize and monitor activities.

· Strong knowledge of Logistics and Supply Chain Management on operational, tactical and strategic level

· High analytical with in-depth understanding of business, IT and process requirements.

· Comply with all policies and procedures.

· Extensive business travel when needed during assigned projects.