Director of Operations
DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more.As we continue to scale our wholesale, direct-to-consumer, and global distribution business, we are seeking an experienced Director of Operations to lead and optimize our end-to-end operational infrastructure.
This executive leadership role is responsible for overseeing logistics, fulfillment, inventory flow, third-party warehouse operations, customer experience, ecommerce operations, and cross-functional execution. Reporting directly to executive leadership, the Director of Operations will build scalable operational processes, lead strategic initiatives, and ensure flawless execution across product launches, wholesale fulfillment, e-commerce operations, and international supply chain management.
The ideal candidate is a strategic leader who enjoys solving complex operational challenges, building high-performing teams, and creating scalable processes that support rapid business growth.
Responsibilities
Operations Leadership & Cross-Functional Management
- Lead the company's day-to-day operational strategy across e-commerce, wholesale, warehouse, logistics, inventory, and fulfillment
- Partner closely with Executive Leadership, Production, Planning, Sales, E-commerce, Marketing, Customer Experience, and Finance to ensure operational alignment across all business functions
- Own operational execution across all sales channels, including:
- Shopify Plus
- TikTok Shop
- Wholesale
- Marketplace & Future Commerce Channels
- Lead weekly operational meetings, launch readiness meetings, and executive business reviews
- Develop project plans, timelines, dashboards, and presentations to communicate operational performance and strategic initiatives
- Create contingency plans to mitigate operational risks, supply chain disruptions, and inventory challenges
- Oversee domestic and international logistics from manufacturing partners through final warehouse delivery
- Manage relationships with freight forwarders, customs brokers, parcel carriers, and transportation providers
- Coordinate inbound ocean and air shipments while monitoring delivery timelines and transportation costs
- Track freight expenses, landed costs, duties, and shipping performance by purchase order
- Ensure all import documentation, commercial invoices, packing lists, and customs documentation are accurate and compliant
- Collaborate closely with Production and Planning teams to ensure inventory arrives on schedule for launches and customer commitments
- Lead relationships with internal warehouse teams and third-party logistics (3PL) providers
- Ensure accurate receiving, inventory management, order fulfillment, and shipping performance
- Monitor warehouse productivity, order accuracy, shipping SLAs, and operational KPIs
- Review warehouse capacity planning to support business growth and seasonal demand
- Oversee warehouse supply management, packaging materials, and operational readiness
- Review fulfillment performance and implement continuous process improvements
- Partner closely with the E-commerce team to ensure operational excellence across all digital channels
- Support product launches, promotional campaigns, inventory synchronization, and order fulfillment
- Oversee operational execution for:
- Shopify Plus
- TikTok Shop
- Wholesale accounts
- Pop-up events
- Retail partnerships
- Ensure inventory accuracy across all sales channels
- Coordinate launch readiness with Marketing, Creative, Customer Service, and Warehouse Operations
- Partner with Customer Service leadership to improve the post-purchase customer experience
- Monitor fulfillment-related customer issues and implement operational improvements
- Oversee returns management, reverse logistics, and returns platform performance
- Analyze customer feedback to identify recurring operational issues and improve service levels
- Develop scalable processes that improve delivery accuracy, speed, and customer satisfaction
- Partner with Planning, Production, and Finance to forecast inventory needs and operational capacity
- Monitor inventory flow from factories through warehouse receipt and customer fulfillment
- Identify inventory risks and recommend operational solutions to support business objectives
- Improve inventory visibility and reporting across departments
- Serve as the primary operational contact for logistics providers, warehouse partners, freight companies, and key vendors
- Manage vendor performance through service level agreements (SLAs), KPIs, and ongoing business reviews
- Negotiate operational services where appropriate while maintaining high service standards
- Review and approve operational invoices related to warehousing, freight, logistics, and fulfillment
- Evaluate operational workflows and identify opportunities to improve efficiency, scalability, and profitability
- Develop and maintain Standard Operating Procedures (SOPs) across warehouse operations, logistics, inventory management, fulfillment, and customer operations
- Lead cross-functional process improvement initiatives using data and operational metrics
- Introduce automation, technology, and AI-powered operational tools where appropriate to improve business performance
- Ensure compliance with operational policies, transportation regulations, customs requirements, and company standards
- Support annual operational audits in partnership with Finance and Human Resources
- Oversee operational insurance requirements and Certificates of Insurance (COIs) for vendors and partners
- Identify operational risks and implement preventative solutions to minimize disruption
- Build, mentor, and develop high-performing operations, warehouse, and logistics teams
- Establish clear performance expectations, KPIs, and professional development plans
- Foster a collaborative, accountable, and solutions-oriented culture across departments
- Partner with Human Resources on recruiting, onboarding, organizational planning, and succession development
Customer Experience & Reverse Logistics
Inventory & Operational Planning
Vendor & Partner Management
Process Improvement & Operational Excellence
Compliance & Risk Management
Leadership & Team Development
Logistics & Supply Chain Management
Warehouse & Fulfillment Operations
E-Commerce & Omni-channel Operations
Qualifications
- Bachelor's degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field
- 8+ years of progressive leadership experience in operations, supply chain, logistics, fulfillment, or warehouse management
- Experience within fashion, apparel, accessories, consumer products, or omni-channel retail preferred
- Strong understanding of:
- Direct-to-Consumer (DTC) operations
- Wholesale distribution
- Shopify Plus
- Warehouse operations
- Inventory management
- International freight and logistics
- Third-party logistics (3PL)
- Proven experience managing cross-functional teams and external operational partners
- Strong analytical skills with experience using operational dashboards, KPIs, and reporting tools
- Excellent project management and organizational skills
- Experience developing SOPs and implementing scalable operational processes
- Strong communication, leadership, and problem-solving abilities
- Comfortable working in a fast-paced, entrepreneurial, high-growth environment
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL